Curriculum Vitae
Courage K. Degenu
P. O. Box ABK 397, • Abeka- Accra
Phone-
E-mail:-PROFESSIONAL SUMMARY
IT professional with extensive experience in data processing, IT support, and project
management. Proven expertise in software and hardware troubleshooting, network
configuration, and data analytics. Adept at implementing IT solutions to enhance operational
efficiency and customer satisfaction. Strong leadership and communication skills, with a track
record of delivering results in high-pressure environments. Certified in Google Data Analytics,
IT Support, and Project Management, with advanced skills in Microsoft Office, Adobe Suite,
and Digital Illustration.
KEY SKILLS
• IT Support & Troubleshooting: Proficient in hardware/software maintenance,
server configuration, and network management.
• Data Analytics & Processing: Skilled in data collection, analysis, and reporting using
advanced Excel and Google Data Analytics tools.
• Project Management: Certified in Google Project Management with experience in
leading IT projects and training teams.
• Cybersecurity: Knowledgeable in cybersecurity best practices and risk mitigation
strategies.
• Software Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint, Access),
Adobe Photoshop, Illustrator, CorelDraw, and IT troubleshooting tools.
• Leadership & Training: Experienced in training teams on IT systems, software
applications, and data processing techniques.
PROFESSIONAL EXPERIENCE
ELECTORAL COMMISSION OF GHANA
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Deputy Returning Officer for multiple elections, including:
o 2012, 2016, 2019, and 2020 General Elections (Okaikwei Central)
o 2019 and 2023 District Assembly Elections (Okaikwei North)
Returning Officer for the 2024 General Elections
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Served as a National Service Personnel -).
Trainer for Brong Ahafo result collation officers (2008 General Elections).
Key Trainer and Technician for Biometric Registration
o 2012 and 2023
IT SUPPORT SPECIALIST & DATA PROCESSING OFFICER
Data Collection & Statistical Analysis / Ghana Statistical Service
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District Information Officer (DIT) for the 2021 Population and Housing
Census (PHC) and the 2024 Integrated Business Establishment Survey (IBES).
District Field Supervisor (2022) for the Data Audit and Validation Exercise
(DAVE), conducted by AFES Consult.
Served as an Enumerator for the 2023/2024 Domestic and Outbound Tourism
Surveys (DOTS) for a year
Conducted data collection for Child and Youth Outcome & Satisfaction
Measures (March 25 – April 30, 2024) conducted by COMPASSION.
Served as an Enumerator for the 2024 Ghana Core Agriculture+ Production
Methods and Environment+ Crop Cutting Survey (GCA++).
INSTRUCTOR (SOFTWARE & HARDWARE)
Mastech Advanced Institute of Technology (June 2009 – July 2012)
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Trained students in Microsoft Office applications, software, hardware, and networking.
Developed training manuals and provided IT support for server configuration and
computer repair.
Facilitated workshops on effective use of Microsoft Office for government agencies.
MANAGER / GRAPHIC ARTIST
Stitch and Print Ltd. (Nov 2015 – 2024)
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Designed and implemented branding solutions using Adobe Photoshop, Illustrator, and
CorelDraw.
Conducted training sessions on graphic design software and Microsoft Office
applications.
Developed comprehensive training manuals for staff and clients.
District Registration Supervisor
National Identification Authority (NIA), Ghana (2019)
• Oversaw the 2019 Mass Registration Exercise, and ensuring data accuracy.
• Supervised a team of registration officers and provided technical support for
registration
EDUCATION & CERTIFICATIONS
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BSc. Business Administration (Banking & Finance) – Kwame Nkrumah University
of Science and Technology (KNUST), Kumasi.
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HND Marketing, 2007 Ho Technical University, Ho Ghana
Google Data Analytics Professional Certificate (2023)
Google Project Management Professional Certificate (2022)
Google IT Support Professional Certificate (2023)
Udemy Advanced Excel Certificate (2023)
Udemy Cyber Security Certificate (2023)
Diploma in Hardware & Networking (2001/2002) –
Electronic/Computer Institute, Accra, Ghana.
Carlos
Advance
TECHNICAL SKILLS
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Software: Microsoft Office Suite (Excel, Word, PowerPoint, Access), Adobe
Photoshop, Illustrator, CorelDraw.
IT Support: Hardware/software troubleshooting, server configuration, networking.
Data Analysis: Google Data Analytics, advanced Excel, data visualization.
Cybersecurity: Risk assessment, data protection, and security protocols.
WORKSHOPS & SEMINARS
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Project Proposal Development & Management Training (2003) – PPAG
(Sponsored by GTZ).
Networking Strategies & Leadership Training (2004) – Young Research Network
of Ghana (Sponsored by World Bank).
SIFE Service Leadership Award (2007) – SIFE World, USA.
