Cort Crosby

C o r t C. C r o s b y DATA, AI & CLOUD BUSINESS DEVELOPMENT & STRATEGIC PARTNER PROFESSIONAL Dynamic sales and business development leader with 15+ years of experience driving growth in AI, cloud infrastructure, data analytics, CX technologies, and IT services. Expertise in complex sales cycles, strategic partnerships, and solutions across BFSI, technology, retail, life sciences, and startups. Skilled in cloud migrations, AI/ML integration, security frameworks, and datadriven transformation. Proven ability to lead teams, craft go-to-market strategies and build lasting C-level relationships while consistently exceeding revenue targets. AREAS OF EXPERTISE AI/ML Integration & Cloud Migrations ▪ Strategic Account Development & Product Market Growth Conversational AI & Natural Language Processing (NLP) ▪ Partnership Development & Sales Enablement ▪ RFP/SOW Development & Cross-functional Collaboration ▪ CX Technology Innovation & Voice Biometrics ▪ Enterprise and Mid-Market Sales Strategy PROFESSIONAL EXPERIENCE Independent Consultant - San Francisco Bay Area 9/2024 – Present AI Solutions and Business Strategy As an independent consultant, I specialize in designing and implementing scalable cloud infrastructure and AI/ML-powered solutions for fast-growing companies. Spearheading AI integration and advanced analytics strategies to accelerate business growth and operational efficiency for technology and life sciences clients, with a focus on drug discovery, pharmaceutical research, and data-driven transformation. Overseeing seamless integration of AI initiatives into existing IT and cloud infrastructures (AWS, Databricks, Snowflake), ensuring scalability, compliance, and business continuity. Building and nurturing partnerships with key industry players, leveraging AI to unlock new revenue streams, accelerate time-to-market, and drive innovation in highly regulated environments. Key Client: 38 Labs – AI Sales & Solutions Lead 4/2025 – Present • Led AI/ML integration and advanced analytics initiatives for life sciences and pharmaceutical clients, accelerating drug discovery and clinical trial optimization through proprietary AI models and interactive dashboards. • Directed development of secure data pipelines integrating EHR, clinical, and research data, ensuring compliance and rapid deployment for CROs, big pharma, and biotech firms. • Delivered voice-activated AI services and rapid MVPs to enhance accessibility and operational efficiency in healthcare and senior services sectors. Aspire Systems Inc.– San Francisco Bay Area 6/2023 – 8/2024 Senior Sales Manager – Data & Analytics, API Dev, Testing Led West Coast expansion in managed services for Data & Analytics, API development and Testing, with a focus on Technology and Life Sciences industries. Built strategic partnerships through AWS Marketplace and spearheaded cloud migration initiatives. Recruited specialized talent, including Snowflake engineers for data warehouse projects and Salesforce developers for CRM implementations. Delivered innovative solutions leveraging AWS, Snowflake, Oracle, Salesforce, and Boomi to drive business growth and client success. Key Accomplishments: • Directed a successful 10TB on-premises to AWS cloud migration for a food safety technology company, modernizing legacy applications and enabling scalable cloud-native operations. • Recruited and placed specialized talent including Snowflake engineers for data warehouse projects and Salesforce developers for CRM implementations, driving client success and business growth. • Implemented a comprehensive IT asset management and security enhancement program for a gaming sector client, integrating automated lifecycle tracking and regular penetration testing to improve operational efficiency and minimize vulnerabilities. Concentrix Catalyst – West Coast 11/2021 – 3/2023 Director – CX Partner Innovation - Customer Interaction Technology Led the growth of Digital Self-Service and Cloud Customer Experience solutions for the Open Banking and financial services sectors, focusing on asynchronous messaging and managed services powered by AWS technologies such as Amazon Connect and Lex. Specialized in optimizing legacy IVR systems by integrating advanced solutions, including voice biometrics, bot integration, AI/ML capabilities, and consulting services through journey orchestration. Key Accomplishments: • CX Cloud Consumption Strategies: Partnered with AWS to develop cloud-based customer experience strategies using Amazon Lex and Connect, achieving successful implementations for clients in Open Banking sectors. • Messaging System Migration: Migrated Coinbase’s messaging systems from on-premises to AWS Cloud, incorporating real-time governance monitoring with Contact Lens to ensure compliance with CCPA data transparency requirements. • Voice Support Governance: Designed a governance framework for Binance.US voice support systems, integrating KYC protocols within AWS Connect to meet stringent regulatory compliance standards. • Customer Authentication Innovation: Enhanced security and streamlined user experience for Shark Ninja by implementing voice biometrics for customer authentication. Lumen Technologies – Northern California 7/2020 – 11/2021 Account Director – Strategic Large Enterprise Managed and grew large Enterprise sales during a major transformation and rebranding of a Telecom service provider into an Edge-Data Technology Platform and Services Company, focusing on Edge/Low Latency data-driven projects, AI Initiatives, and hybrid cloud migrations from AWS, Azure, Google Cloud, IBM Cloud. Advised on Compliance, Connected Security, and Zero-Trust implementations for data-intensive applications. Collaborated with Google Cloud spearheading an Innovation at the Edge campaign. Closed over $10M in net new revenue. Key Accomplishments: • • • Edge Computing Innovation: Spearheaded the “Innovation at the Edge” campaign with Google Cloud, enabling adoption of edge computing solutions for AI and ML applications for a driverless vehicle company. Multi-Cloud Migration: Orchestrated a cloud-to-cloud migration for SurePrep tax software, transitioning from IBM to a hybrid Azure/AWS environment with audit trails and access controls to ensure compliance with financial regulations. Security Overhaul: Led a comprehensive security upgrade for Zenni Optical, including FortiGate firewall implementation, Active Directory migration to Azure Cloud, and metadata-driven access controls to enhance governance and system security. Carousel Industries – San Francisco Bay Area 12/2018 – 3/2020 Senior Account Executive -Cloud Data & Voice Specialized in delivering cloud-based voice solutions and security initiatives for enterprise and SMB clients in the Bay Area. Expertise in unified communications, collaboration tools, and datacenter security, with a focus on creating scalable, reliable solutions tailored to client needs. Partnered with leading cloud providers to drive innovation while fostering strong relationships with C-level executives and IT teams. Successfully managed the full sales cycle, from prospecting to execution, ensuring seamless delivery and measurable business outcomes. Key Accomplishments: • Cloud Data Warehouse Migration: Partnered with Amazon to execute a large-scale client migration to Redshift, optimizing data storage and analytics capabilities for enhanced business intelligence. • Post-Ransomware Security Assessment: Directed a post-ransomware attack recovery initiative for Hornblower Yachts. Conducted security and mobility assessments, implementing Meraki for mobile device management (MDM) and Cisco Umbrella for enhanced security measures. • Domain Migration & Security Upgrade: Led a domain migration and security upgrade for a banking client, improving data protection and management with advanced cloud storage solutions. Zones, Inc. - San Francisco Bay Area 5/2016 – 10/2018 Advanced Technology Services Manager Advanced Technology Services Manager at Zones, delivering cutting-edge IT services with a focus on AI-driven solutions, cloudnative deployments, and enterprise IT modernization. Leveraged advanced tools and platforms such as Azure, Oracle Cloud, Nvidia GPUs, Docker, and Kubernetes to address complex client challenges and drive measurable business outcomes. Successfully closed $13M in projects within a $70M pipeline by aligning innovative technologies with client needs and fostering collaborative partnerships. Key Accomplishments: • Compliance Framework Development: Designed an Azure-based compliance framework for Gilead Sciences’ internal chatbot platform. Ensured adherence to standards by implementing role-based access controls, enhancing data security and regulatory compliance. • Global IT Asset Management: Governed the IT asset lifecycle for Bio-Rad Laboratories’ global HP laptop rollout. Implemented metadata tagging protocols for over 800 assets while integrating Oracle Cloud Services to enable secure and efficient medical data management. • Voice Network Reliability Enhancement: Resolved critical voice network reliability issues for Zendesk by implementing Skype for Business as a failover solution. Led an 8-week professional services engagement encompassing assessment, planning, and execution to ensure seamless voice communication continuity. Beyondsoft Consulting Inc. – West Coast 12/2013 – 2/2016 Sr. Business Development Manager – Software Development and QA/Testing Outsourcing Sales and Business Development Leader for Beyondsoft, a premier IT services and business intelligence partner with deep expertise in application development, software QA, mobile application testing, globalization, BPO, and system integration. Played a pivotal role in driving Beyondsoft’s expansion into new markets by introducing Microsoft Windows localization in China and securing over $5.2M in new sales. Focused on delivering innovative solutions that address complex client needs while fostering collaboration between cross-functional teams. Key Accomplishments: • Team Leadership and Automation Frameworks: Built and led a team of 12 engineers for a major Life Sciences company. Designed and implemented advanced automation frameworks tailored to their genetic instrumentation division, ensuring compliance with stringent quality standards through metadata-driven testing protocols across three divisions. • Business Intelligence Integration: Managed application development and integration projects for a leading eyeglasses retailer specializing in facial recognition technology. Spearheaded BI integration using RedShift and Oracle OBI while standardizing metadata management for Tableau dashboards, resulting in a 30% improvement in reporting accuracy. • AI Innovation and Market Strategy: Led the design and integration of an AI-powered visual intelligence attribute recognition platform. Developed market entry strategies for major retail brands such as Home Depot and Macy’s, enabling them to leverage cutting-edge technology to enhance customer experiences and operational efficiency. EDUCATION B.A. University of San Francisco, CA - Double Major: Ethnology & Linguistics AWS Certified Cloud Practitioner + Certified AI Practitioner Master’s Certificate - Digital Marketing, University of San Francisco Master’s Certificate - IT Project Management, UC Berkeley