Cornelia Booysen (Nickname: Nicky)

CORNELIA (NICKY) BOOYSEN Cell:- Email: Nickybooysen2015@ gmail.com Location: South Africa PROFESSIONAL SUMMARY: Hello! I’m Nicky, a friendly and dedicated professional fluent in English and Afrikaans. With over eight years of experience in customer service, sales and marketing management, leadership, and administration, I bring strong communication, organizational, and results-driven skills. I am confident in remote tools including Zoom, Microsoft Teams, Microsoft Office, LibreOffice, PDF documentation and google drive/docs. I take pride in being proactive, professional, and easy to work with. My goal is always to make your workload lighter and your business run smoother. I’m currently available for remote work and ready to start immediately. I aim to build long-term working relationships by consistently delivering reliable and high-quality support. WORK EXPERIENCE: Pex-Kindertons Accident Management – Recoveries Handler 1 November 2025 – 1 February 2026 • Negotiating settlement agreements with third-party insurers. • Handling full administrative duties related to recoveries. • Organising and maintaining accurate client files and documentation. • Obtaining required documentation and information from clients. • Communicating with clients regarding the progress of their claims. • Preparing and onboarding files for litigation where required. • Liaising with UK third-party insurers on behalf of UK clients. Senior Sales Consultant / Second in Charge – African Bank (Feb 2016 – Apr 2022) • Customer service, staff training, sales leadership, branch administration, marketing, asset management. Control Room Operator – Atlas Security (Feb 2024 – Jun 2024) • Alarm coordination, dispatch communication, high-pressure task management. Additional Roles: • Capital Growth (Sales Representative) • Engen Truckstop (Customer Service) • Get More Corner Café (Customer Service) • Sprokiesland Educare (Child Care Teacher) • Mr Video (Customer Service). EDUCATION & CERTIFICATIONS: • ChatGPT Mini Course – Remote Recruitment (2025) • TEFL Certificate – The TEFL Lady (2025) • Control Room Operator Training – Atlas Security (2024) • Grade D PSIRA Certificate – Siyaya Skills Institution (2024) • Advanced Certificate in Management (NQF6) – Milpark Business School (2020) • National Certificate in Banking Service Advice (NQF5) – Milpark Business School (2015) • Basic Computer Literacy – Milpark Business School (2015) • RE5 Certificate – Moonstone (2015) • Matric – Otto Du Plessis High School (2013) SKILLS: • Fluent in English & Afrikaans • Strong administrative and organizational skills- Scheduling, arranging events such as marketing events, filing, template creations including formulas and presentations. • Client communication and negotiation • Sales • Customer service/care • Research • Remote work tools proficiency (Zoom, Teams, MS Office, Gmail, Google drive/docs, ChatGPT) • Goal-oriented, adaptable, and results-driven • Time management and data entry (ensure quality) • Leads Management • Email management