Cori Dinehart

CORI DINEHART Duluth, MN | - |-| www.linkedin.com/in/coridh PROFESSIONAL SUMMARY Dedicated and results-driven retail management professional with over 7 years of experience spanning retail operations, healthcare administration, and customer service. Proven track record of exceeding company expectations, implementing effective inventory control measures, and developing high-performing teams. Skilled in strategic planning, visual merchandising, and profit-based sales targeting. Committed to operational excellence and creating positive customer experiences that contribute to organizational success. WORK EXPERIENCE Store Manager Claire's Stores, Inc, Duluth | September 2024 — Present * Increased store revenue by 32% within first six months through strategic merchandising initiatives * Reduced employee turnover by 45% by implementing comprehensive training program * Decreased inventory shrinkage by 18% through enhanced loss prevention protocols * Achieved highest customer satisfaction rating in the district (98%) Assistant Manager Designer Shoe Warehouse, Duluth | November 2021 — November 2024 * Spearheaded sales initiative that increased average transaction value by 24% * Implemented inventory management system that reduced stockouts by 35% * Trained and mentored 15+ associates, with 4 being promoted to leadership positions * Received "Manager of the Quarter" recognition twice for exceeding sales targets by 22% Assistant Hub Manager/Lead School Photographer JostensPix, Remote | July 2021 — December 2023 * Managed photography operations for 25+ schools, increasing client retention rate to 95% * Streamlined scheduling process that improved operational efficiency by 40% * Implemented quality control measures that decreased reshoot requests by 65% Claims Specialist United Healthcare, Duluth | August 2017 — November 2019 * Processed an average of 120 claims daily with 99.3% accuracy rate * Developed streamlined documentation process that reduced processing time by 30% * Recovered $175,000 in incorrectly denied claims through thorough investigation * Recognized as "Top Performer" for resolving 95% of claims within 48 hours Surgery Scheduler St. Luke, Duluth | August 2015 — August 2017 * Coordinated scheduling for 15+ surgeons, managing approximately 200 procedures monthly * Implemented preauthorization tracking system that reduced insurance denials by 42% * Decreased patient wait times by 35% through optimized scheduling protocols Patient Access Coordinator Essentia Health, Duluth | December 2009 — July 2015 * Implemented digital patient record system that improved information access time by 65% * Created patient education materials that increased satisfaction scores by 28% EDUCATION University of Superior at Superior, WI | Bachelor of Science, May 2016 James Madison High School | High School Diploma, January 2006 SKILLS Management: Team Management, Performance Management, Strategic Thinking, Leadership, Scheduling Retail Operations: Visual Merchandising, Loss Prevention, Sales Promotion, Logistics Customer Service & Healthcare: Customer Satisfaction, Problem Solving, Insurance Claims, HIPAA Compliance Technical Skills: Microsoft Office, Digital Patient Record Systems, Social Media