Cordis Nnaekezie Chiamaka
Lagos, Nigeria- |-
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Professional Summary
Dynamic and detail-oriented virtual assistant with 3 years of expertise in project management,
customer service, appointment setting, and meeting scheduling. Adept at seamlessly
coordinating schedules, booking 17 appointments, and scheduling 6 meetings, ensuring optimal
time management and productivity. Recently managed an installation project using tools like
Trello and Asana, demonstrating exceptional organizational skills and meeting deadlines
efficiently. Proficient in leveraging CRM tools to resolve customer inquiries and deliver
exceptional service. Ready to bring strategic vision and proactive problem-solving to your team.
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Skills
Virtual Assistance
Customer Service
Project Management
Classroom Management
Calendar and Email Management
Project Planning
Meeting Agenda Coordination
Task and Time Management
Executive Assistance
Telemarketing
Appointment Setting and Meeting Scheduling
Problem-solving
Tools Proficiency:
Google Workspace, HubSpot, Zendesk, Trello, Asana, Monday.com, G-Suite, Microsoft Teams,
Zapier, Calendly, Picktime, Acuity Scheduling, Freshdesk
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Work History
Virtual Assistant | Freelance
06/2024– Present
● Provided high-level administrative support to clients,including calendar
management, email correspondence, and data entry.
● Improved workflow efficiency by implementing automation tools like Zapier
and Calendly.
● Successfully coordinated schedules and appointments, ensuring seamless
operations for busy professionals
Assistant Advisor
Xpande Lead Gen Agency — 04/2024
● Conducted client consultation and onboarding, defining target profiles and guiding clients
through onboarding.
● Analyzed campaign data, generated performance reports, and refined strategies.
● Maintained communication and provided strategic advice to build strong client
relationships.
● Conducted market research and provided insights to keep clients competitive.
● Collaborated with internal teams and trained members on best practices and tools.
● Implemented process enhancements and documented standard procedures.
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Virtual Assistant - Project Management
Smallville Limited — 01/2023 to 02/2024
● Organized and managed projects using tools like Trello and Asana, ensuring budgets
and deadlines were met.
● Conducted project-related research and problem-solving.
● Coordinated meetings and facilitated team communication via Slack and Microsoft
Teams.
● Documented project progress using Microsoft Word and Google Docs.
● Successfully led a solar panel installation project, strengthening the company’s
reputation for quality services.
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Administrative Support Assistant II (NYSC)
National Drug Law Enforcement Agency (NDLEA) — 07/2021 to 11/2022
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Managed daily administrative duties such as filing, photocopying, and data entry.
Welcomed visitors, answered calls, and directed inquiries.
Maintained organized records, documents, and correspondence.
Coordinated meetings, events, and travel arrangements for staff members.
Ensured a clean and organized office environment.
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Virtual Assistant - Customer Service and Appointment Setting
Smallville Limited — 07/2020 to 06/2021
● Managed customer inquiries via email, phone, and live chat using tools like Zendesk,
maintaining a 98% satisfaction rate.
● Scheduled and coordinated appointments for a team of 10 sales representatives using
tools like Calendly.
● Implemented a new appointment system using CRM software like HubSpot, reducing
scheduling errors by 20%.
● Liaised between clients and sales teams using Slack and Microsoft Teams.
● Tracked customer interactions via CRM tools, reducing response time by 25%.
● Collaborated on targeted email campaigns, generating leads and increasing customer
retention rates by 10%.
● Recognized as 'Top Performer' for exceeding monthly appointment targets by 30%.
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Education
Bachelor of Science: Chemistry Education
Federal University of Otuoke, Bayelsa State —-
Training and Certifications
Project Management — Digital Witch (2024)
