Cordis Chiamaka Ahumaraezenma

Cordis Ahumaraezenma Chiamaka Lagos, Nigeria   Nigeria ---|….. Professional Summary Dynamic and detail-oriented virtual assistant with 3 years of expertise in project management, customer service, appointment settings, and meeting scheduling. Adept at seamlessly coordinating schedules, I have booked 17 appointments and scheduled 6 meetings, ensuring optimal time management and productivity. Recently, successfully managed an installation project utilizing project management tools such as Trello and Asana, demonstrating strong organizational skills and an ability to meet deadlines efficiently. Leveraging CRM tools, I've adeptly resolved customer inquiries, consistently providing exceptional service. Ready to bring strategic vision and proactive problem-solving to your team. Skills Virtual Assistant Customer Service Project Management Classroom Management Calendar Management Email management Project Planning Meeting Agenda Task Management Time Management Executive Assistant Google Workspace Project Management and CRM Tools (HubSpot, Zendesk, Trello, Asana, Monday.com, G-Suite, MicrosoftTeams, Zapier, Calendly, Picktime, Acuity Scheduling, Freshdeck). Telemarketing Appointment Settings Scheduling Meetings Personal Assistant Problem-solving Work History 01/2023 to 02/2024 Virtual Assistant - Project Management Smallville Limited Helped organize and manage various projects using tools like Trello and Asana, making sure things stayed on track with budgets and deadlines. Did research using Google and other tools to help plan projects and solve problems along the way. Organized meetings and kept everyone on the same page using tools like Slack and Microsoft Teams. Wrote up documents and reports using Microsoft Word and Google Docs to keep track of what was going on. Played a big part in a recent project where we installed solar panels. We planned it carefully, assigning tasks to team members using Trello and making sure the client was happy every step of the way. They were really satisfied with the end result, which made us proud! Managed to increased the company's reputation for delivering quality services by successfully completing a significant solar panel installation project. Assisted in careful planning, task management, and effective communication ensured that the project was executed smoothly and met or exceeded expectations. As a result, the company's credibility and trustworthiness were strengthened, potentially leading to more opportunities for future projects and business growth. 07/2021 to 11/2022 Administrative Support Assistant II ( NYSC) National Drug Law Enforcement Agency (NDLEA) Assisted with the day-to-day administrative duties such as filing, photocopying, scanning, and data entry. Welcomed visitors, answered phones, and directed inquiries to the appropriate personnel. Maintained and organized records, documents, and correspondence. Assisted in coordinating meetings, events, and travel arrangements for staff members. Ensured that the office environment is organized, clean, and stocked with necessary supplies. Handled incoming and outgoing communications, including emails and official correspondence. 07/2020 to 06/2021 Virtual Assistant - Customer Service and Appointment Setting Smallville Limited Managed inbound customer inquiries via email, phone, and live chat using customer service software such as Zendesk and Intercom, maintaining a 98% customer satisfaction rating. Scheduled and coordinated appointments for a team of 10 sales representatives using scheduling tools like Calendly and Google Calendar, optimizing their daily schedules to maximize productivity. Implemented a new appointment scheduling system, utilizing CRM software like HubSpot and Salesforce, resulting in a 20% reduction in scheduling errors and a 15% increase in appointment confirmations. Acted as a liaison between clients and sales team, utilizing communication tools such as Slack and Microsoft Teams, ensuring clear communication and seamless handover of appointment details. Utilized CRM software to track customer interactions and preferences, such as HubSpot and Salesforce, leading to a 25% decrease in response time to customer inquiries. Identified and addressed customer pain points, utilizing analytical tools like Google Analytics to gain insights, resulting in a 10% increase in customer retention rates. Collaborated with the marketing team to develop targeted email campaigns using email marketing platforms like Mailchimp and Constant Contact, aimed at generating leads and appointment bookings. Recognized as 'Top Performer' for exceeding monthly appointment booking targets by an average of 30%. Education - Bachelor of Science: Chemistry Education Federal University of Otuoke Bayelsa State. Training and Certifications Digital Witch- 2024 Project Management Customer Service