Constance

Constance Raseroka Scrum Master QUALIFICATIONS Post Graduate Diploma: Project Management, Cranefield Institute, 2008 Advanced Diploma: Project Management, Cranefield Institute, 2007 ND Public Management, Technikon SA, 1997 Matric, Phelindaba High School, 1990 TRAINING SAFe – Be Agile, 2021 Scrum Master – EOH, 2019 Agile Leadership – EOH, 2018 CAPM Foundation – PMIdeas, 2017 Agile Bootcamp - IQ Business Group, 2016 IServer – process mapping] - Inhouse, 2016 Prince2 Foundation - All About-Xpert, 2014 Managing by Project – Techniques and Process (MBP) - X-Pert Academy, 2005 MS Projects - X-Pert Academy, 2005 It’s my Project Manager - E-learning, 2004 WORK EXPERIENCE Cloudsmiths (assigned to Standard Bank)Jul 2022 – Current Scrum Master/Delivery Manager – SalesForce Projects Program and Project Management on Salesforce and Service Cloud implementation. Responsible for Stakeholder management included driving key risks/issue/decision, scheduling, budget management, agile scrum coaching and PMO support. Responsibilities Agile Project Management Lead the planning and execution of projects using Agile methodologies (Scrum, Kanban). Develop and maintain project plans, including sprint planning, backlog grooming, and release planning. Ensure projects are delivered on time, within scope, and within budget. Team Leadership and Facilitation Serve as a Scrum Master or Agile Coach, facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives. Guide and mentor Agile teams to foster a collaborative and productive work environment. Remove impediments and obstacles that hinder team productivity and progress. Stakeholder Management Collaborate with product owners and stakeholders to define project goals, scope, and deliverables. Communicate project status, progress, and risks to stakeholders and senior management. Manage stakeholder expectations and ensure alignment with project objectives. Continuous Improvement Implement best practices in Agile project management to improve team efficiency and project outcomes. Monitor and report on key performance metrics and project health indicators. Identify opportunities for process improvements and lead initiatives to enhance Agile practices. Risk Management Identify and mitigate risks and issues that may impact project delivery. Develop contingency plans and proactively address potential challenges. Ensure compliance with organizational policies and standards. Quality Assurance Ensure that deliverables meet quality standards and client requirements. Coordinate with QA teams to plan and execute testing activities. Conduct post-project reviews and capture lessons learned to inform future projects. Documentation and Reporting Maintain comprehensive project documentation, including user stories, sprint reports, and project trackers. Prepare and present project reports to stakeholders and senior management. Resource Management Track the utilization of resources to ensure they are being used effectively and efficiently. Monitor resource performance and productivity, identifying any issues or bottlenecks. Timesheets approvals Assign resources to specific tasks and activities based on their skills, availability, and project requirements. Ensure balanced workload distribution among team members to avoid over- or under-utilization. Adjust resource allocation as needed to accommodate changes in project scope, timelines, or priorities. Change Management Collaborate with business stakeholders to communicate upcoming changes effectively. Provide regular updates on the status of planned changes and projects in coordination with the Change Manager. Support and facilitate user testing activities in partnership with the Feature Analyst. Prepare and distribute communications regarding go-live dates. Budget management Define the overall project budget based on scope, timeline, and resource requirements. Work with stakeholders and teams leads to estimate project costs. Include contingency reserves for risk and uncertainty. Track actual costs vs. budgeted costs Quarphix Corporation (assigned to Absa Bank)Sep 2022 – Jun 2023 Scrum Master – SalesForce Projects Responsibilities Facilitation and Coaching Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Coach team members in Agile practices and ensure adherence to Scrum framework. Guide and mentor team members, fostering a collaborative and self-organizing team environment. Impediment Removal Identify and remove impediments that obstruct the team's progress. Ensure that issues are resolved promptly to maintain team productivity and project momentum. Act as a buffer between external distractions and the team, allowing the team to focus on work. Continuous Improvement Promote continuous improvement within the team through regular retrospectives and process reviews. Encourage experimentation and innovation to enhance team performance and project outcomes. Track and report on key performance metrics, identifying areas for improvement. Stakeholder Collaboration Collaborate with product owners to ensure the product backlog is well-defined, prioritized, and understood by the team. Facilitate communication between the team and stakeholders, ensuring alignment on goals and expectations. Manage stakeholder expectations and provide regular updates on team progress. Agile Advocacy Advocate for Agile practices and principles within the organization. Educate and support the organization in adopting Agile methodologies and fostering an Agile culture. Stay current with industry trends and best practices in Agile and Scrum. DVT (assigned to Standard Bank)March 2021 – Aug 2022 Delivery Manager – SalesForce Projects Program and Project Management on Salesforce and Service Cloud implementation. Responsible for Stakeholder management included driving key risks/issue/decision, scheduling, budget management, agile scrum coaching and PMO support. Responsibilities Agile Project Management Lead the planning and execution of projects using Agile methodologies (Scrum, Kanban). Develop and maintain project plans, including sprint planning, backlog grooming, and release planning. Ensure projects are delivered on time, within scope, and within budget. Team Leadership and Facilitation Serve as a Scrum Master or Agile Coach, facilitating daily stand-ups, sprint planning, sprint reviews, and retrospectives. Guide and mentor Agile teams to foster a collaborative and productive work environment. Remove impediments and obstacles that hinder team productivity and progress. Stakeholder Management Collaborate with product owners and stakeholders to define project goals, scope, and deliverables. Communicate project status, progress, and risks to stakeholders and senior management. Manage stakeholder expectations and ensure alignment with project objectives. Continuous Improvement Implement best practices in Agile project management to improve team efficiency and project outcomes. Monitor and report on key performance metrics and project health indicators. Identify opportunities for process improvements and lead initiatives to enhance Agile practices. Risk Management Identify and mitigate risks and issues that may impact project delivery. Develop contingency plans and proactively address potential challenges. Ensure compliance with organizational policies and standards. Quality Assurance Ensure that deliverables meet quality standards and client requirements. Coordinate with QA teams to plan and execute testing activities. Conduct post-project reviews and capture lessons learned to inform future projects. Documentation and Reporting Maintain comprehensive project documentation, including user stories, sprint reports, and project trackers. Prepare and present project reports to stakeholders and senior management. Resource Management Track the utilization of resources to ensure they are being used effectively and efficiently. Monitor resource performance and productivity, identifying any issues or bottlenecks. Timesheets approvals Assign resources to specific tasks and activities based on their skills, availability, and project requirements. Ensure balanced workload distribution among team members to avoid over- or under-utilization. Adjust resource allocation as needed to accommodate changes in project scope, timelines, or priorities. DVT (Client: LibFin)December 2020 - 2021 Scrum Master / Project Manager Responsibilities Ensure that realistic project plans are maintained, and regular and accurate communication is given to the product owner Provide effective leadership to the project team and drive delivery Coaching the team on the use of Azure (Azure DevOps is used for project management i.e. logging-in user stories, epics, features, and tasks) Ensure project is working smoothly and every team member has tools to get their work done efficiently. Facilitate daily scrum, sprint planning, sprint backlog refinement and retrospective meetings and facilitate/participate in key Agile rituals across Scrum teams. Co-ordination with other teams, representing in the Scrum of Scrums (SoS) meeting and facilitating feedback of information Ensure that stories are sized and captured accurately SystemicLogic (assigned to Absa)August 2019 – August 2020 Scrum Master – SalesForce Project Responsibilities Identify, assess, and manage risks to the success of the project. Ensure that realistic project plans are maintained, and regular and accurate communication is given to management Ensure Quality reviews occur on schedule and according to procedure and release management calendar. Manage the change control procedure and ensure that project deliverables are completed within agreed cost, timescale, and resource budgets, and are signed off. Provide effective leadership to the project team and take appropriate action where team performance deviates from agreed tolerances. (e.g., escalation process) Facilitate stakeholder engagement through change management process and use feedback from stakeholders to manage effectiveness of stakeholder rand product management. Ensure daily, weekly, and monthly agile practices are running effectively and strictly. Facilitate daily scrum, sprint planning, sprint demo and retrospective meetings and facilitate/participate in key Agile rituals across Scrum teams. Ensure project is working smoothly and every team member has tools to get their work done efficiently. Ensure that time logging is done and approved. Ensure that stories are sized and captured accurately Ensure project backlog is always fully groomed Facilitate team’s progress. Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity. i.e., initiate knowledge sharing sessions amongst the team Ensures the DoD (Definition of Done) is being followed and help educate the team in Scrum, SAFE, ensuring that the agreed Agile process is being followed. Enables the team to self-organise, self-manage and delivery via effective Lean-Agile practices. Facilitate discussion, decision-making, and conflict resolution within an open and trusting environment. Assist with internal and external communication, improving transparency, and providing information. Support Product Owner, including PI Planning, System Demos and the Inspect and Adapt. Co-ordination with other teams, representing in the Scrum of Scrums (SoS) meeting and facilitating feedback of information. Client Feedback