Constance Ofmat

Diligent and Self-motivated team player seeking a role in technical/customer support to improve customer experience and satisfaction with over two years of experience in customer support and possesses excellent communication skills. Effective at time management and multitasking in deadline-driven environment. Work History Constance Ofmat Technical/Customer Support Specialist Contact 2018-01 - Editor/Content Writer Current Address Swift Publishers, Ibadan Ibadan, Oyo State, Nigeria Determined readiness of written pieces, made changes and approved final versions for publication. Checked reference sources, to verify dates, facts and statistics. Interviewed sources and developed relationships with informants to obtain vital information for stories. Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone. Maintained professional, friendly and productive relationships with coaches, athletes and team E-mail- Skills Problem-Solving G-Suite Interpersonal Communication Active Listening representatives to stay updated on team strategies, changes and victories. Complaint resolution Reviewed articles for grammar, spelling, Zendesk punctuation, syntax, accuracy and compliance with quality standards. Managed team of 5 personnel to deliver consistent, accurate, engaging and informative content. 2015-06 - Customer Support Specialist 2017-12 ABC Schools, Auchi Provided primary customer support to internal and external customers. Order fulfillment Professional telephone demeanor Technical Support HTML and CSS Microsoft Office Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Liaised with customers, management and sales team to better understand customer needs and Asana and Basecamp WordPress Slack recommend appropriate solutions. Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections. Described product highlights and benefits to help guide purchasing decisions. Education 2017-04 - Master of Arts: English (Literature) 2019-09 University of Ibadan - Ibadan 2011-09 - Bachelor of Arts: English 2015-05 Benson Idahosa University - Benin City Certifications 2022-03 SEO Foundations 2022-04 Customer Service Fundamentals 2022-06 Google IT Support