CONSTANCE UWANDU
(SALES DEVELOPMENT REPRESENTATIVE)
Avepozo, Togo
http://linkedin.com/in/ononujuaku-uwandu |
CAREER SUMMARY
I am a Highly motivated and results-driven inside sales development rep with [4 years] of experience in
outbound and inbound warm calling, B2B lead generation, and customer engagement across various
industries. Proven ability to build rapport quickly, qualify prospects, and schedule high-quality
appointments to close deals. Skilled in using CRM tools, handling objections, and achieving daily call
targets while maintaining a professional and persuasive communication style. I consistently meet KPIs,
contributing to revenue growth, and delivering a positive customer experience looking forward to working
in a fast-growing company with opportunity for growth and advancement .
SKILLS AND ABILITIES
●
CRM software proficiency ( zoho, freshdesk)
● Cold calling techniques
● Performance tracking and reporting using gohighlevel, HubSpot,
● Call center software /VOIP system
● Data entry and management using CRM and google docs
● Calendar management using Calendly and google calendar
●
Lead generation and qualification using Apollo.io and contact out
●
Ability to multi-task across different channels
EXPERIENCE
Scent Arcade- Lagos NG June 2023- feb 2024
● Generated accurate sales quotes and processed 100+ customer orders monthly by obtaining
competitive pricing from distributors, applying markups, and ensuring cost alignment.
● Increased quote-to-order conversion rate by 15% by maintaining accurate product costing and
delivering timely, client-ready proposals.
● Improved CRM data accuracy by 20% by leveraging Zoho (or other CRM tools) for order
tracking, client updates, and sales pipeline management.
● Enhanced reporting efficiency by 30% by performing precise data entry and spreadsheet
management in Microsoft Excel.
● Maintained professional client communication standards by drafting and responding to 50+ email
inquiries weekly with clear, concise, and customer-focused messaging.
Gold masonry- Lagos NG Aug 2020- May2023
● Strengthened sales team productivity by organizing documentation, prioritizing
tasks, and ensuring all order records were maintained with 100% accuracy.
● Resolved 80% of pricing and order discrepancies independently by identifying
issues and implementing practical solutions before escalation.
● Accelerated onboarding time for new processes by 25% by quickly adapting to new
systems, tools, and product details.
● Boosted team collaboration and workflow efficiency by actively supporting
colleagues, sharing knowledge, and contributing to a positive, accountable work
environment.
● Consistently recognized for a positive and ethical work ethic, fostering trust with
both clients and internal teams.
EDUCATION
National Youth Service Corp NG
- Certificate of national service
Madonna university Anambra NG
- BSc Mass communication
Marist college Anambra NG
- West African Senior School certificate Examination
LANGUAGE
English native speaking
CERTIFICATES
https://coursera.org/verifyZN092W6CKSTQ
Introduction to CRM with HubSpot
https://www.linkedin.com/learning/certificates/7127d853f6d-f4271ed14e47858d333470ddc
2 bfac725a28f9c73d
Learning LinkedIn Sales Navigator
https://www.linkedin.com/learning/certificates/967d02144f6d4b1c337189b2ee20283e97218b9a65cee9e5f
2afb7949e7ba6cf
How to find sales lead
REFERENCES
Available on request.
