Constance Mbadike
Virtual Assistant | Customer Support Specialist | Telemarketing Expert
Phone:- | Email:-
LinkedIn: https://www.linkedin.com/in/constance-mbadike-a
Location: Port Harcourt, Nigeria | Availability: Remote
Professional Summary
I am a dedicated, detail-oriented freelancer with expertise in Virtual
Assistance, Customer Service, and Telemarketing. With over 3 years of
hands-on experience in supporting clients, managing administrative tasks,
and offering top-notch customer service, I am committed to delivering
results that exceed expectations. My skills include communication,
problem-solving, time management, and attention to detail. I specialize in
providing efficient administrative support, data entry, email and calendar
management, as well as customer service solutions. My goal is to help
businesses grow by providing excellent support that enhances productivity
and satisfaction.
Core Skills
- Calendar & Email Management
- Customer Support (Email, Chat, Phone)
- Telemarketing & Cold Calling
- Data Entry & CRM Updates
- Appointment Scheduling
- Task Prioritization & Organization
- Client Relationship Management
Tools & Software
- Google Workspace | Microsoft Office
- HubSpot | Zendesk | Intercom
- Trello | Slack | Zoom | Calendly
Professional Experience
Executive Virtual Assistant
Matted Insurance – Remote
Feb 2022 – Feb 2024
- Managed inboxes, calendars, and travel for executives.
- Coordinated appointments and organized client communication.
- Maintained accurate records and assisted with research tasks.
Customer Service Representative
Jaden Ventures – Remote
June 2023 – Nov 2024
- Handled inquiries through chat and email with quick and helpful responses.
- Solved customer issues while maintaining satisfaction.
- Updated records and reported technical issues as needed.
Sales Representative
RuTech Communication Ltd – On-site
Jan 2024 – May 2024
- Engaged in telemarketing campaigns and client follow-ups.
- Educated prospects on services and closed successful deals.
- Maintained a database of leads and feedback.
Education
Ignatius Ajuru University of Education
Bachelor's Degree in English and Communication Arts
Certifications & Training
- Customer Service Certification – Coursera
- Telemarketing & Virtual Assistant Training – Alison
- On-Demand IT Skills Certification – Digital Witch Support Community
Other Relevant Experience
- Voice Over Artist – Life Centre Network (2022–Present)
- TV Presenter – Life Centre Network (Aug 2022–Present)
