Constance Agu

Constance Agu Sales Development Representative | Appointment Setter | Lead Generation | Cold Email Outreach PROFESSIONAL SUMMARY Sales Development Representative with over 3 years of experience focused on B2B lead generation, cold email outreach, LinkedIn, and appointment setting. I build targeted prospect lists, run personalized outreach campaigns, and book qualified meetings that feed the sales pipeline. Strong foundation in building email sequences, CRM management, lead research/qualification, and structured follow-up systems. Hands-on experience sourcing leads across SaaS, e-commerce, and service-based businesses while maintaining accurate pipeline records and reporting performance metrics. SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● Appointment Setting B2B Lead Generation Cold Email Outreach, LinkedIn Sales Navigator CRM Management (HubSpot) Email Verification Objection Handling Pipeline Management KPI Tracking Lead Nurturing Lead Segmentation Prospect Research ICP Definition Lead Qualification (BANT) Tools & Platforms: HubSpot, Apollo.io, Lemlist, Asana, Google Workspace, LastPass, Excel, HubSpot, Salesforce (Basic), Pipedrive, GoHighLevel, Google Sheets, Instantly.ai, Smartlead, Calendly, Aircall, RingCentral Languages: English EXPERIENCE Business Manager Payfonte (Part-time) Jan 2026 - Present Côte d’Ivoire ● Identified low inbound pipeline as a growth bottleneck; sourced and verified 2,000+ leads using Apollo.io, sent personalized LinkedIn connections and email sequences via Lemlist, achieving a 35% connection acceptance rate and 15% email reply rate, generating 20+ qualified leads monthly. ● Managed social media engagement across company pages to drive brand visibility; monitored and responded to post interactions, growing page engagement by 47% and converting followers into prospects that contributed 25% of monthly sign-ups. ● Conducted discovery calls with qualified leads and handled the full pipeline from outreach to onboarding; used Apollo.io for lead qualification and email verification, reducing bad leads by 60% and maintaining a 78% call-to-signup conversion rate. ● Built and maintained a retention strategy for existing platform users by sending personalized follow-up email sequences via Lemlist and consistent check-ins, improving platform retention by 40% and reducing churn by 25% quarter-over-quarter. Email Outreach Specialist/Lead Generation Virtual Starlight (Contract) Jan 2026 - March 2026 Ontario, Canada ● Built a cold outreach system from scratch using Apollo.io and Lemlist, targeting 3,500+SMB qualified leads, achieving a 50% open rate, and generating 20 qualified meetings in 60 days. ● Revamped email infrastructure by leveraging Apollo.io for list hygiene and Lemlist for domain warm-up, improving deliverability from 61% to 94% and reducing bounce rates by 72%. ● Designed hyper-personalized multi-channel sequences in Lemlist sourced via Apollo.io, achieving a 20% positive reply rate and contributing $85,000 in pipeline value in one quarter. ● Scaled outreach operations by automating 6 simultaneous A/B-tested sequences across personas using Apollo.io and Lemlist, cutting setup time by 65% and delivering 8–15 booked calls per month. Sales Development Representative Bukalee Ventures June 2021 - August 2025 Enugu, Nigeria ● Averaged 70–100 outbound calls/day and 40–80 emails/day, booking 10– 18 qualified meetings per week. ● Maintained 12–18% call connect rates and 8–14% email reply rates. ● Increased customer base by 30%+ through consistent outbound and inbound lead qualification. ● Used CRM tools to manage pipelines, follow-ups, and conversion tracking. ● Improved retention and repeat revenue by ~40% through structured followup systems. Lead Generation Specialist Day In Cleaning ● ● ● ● March 2025 - July 2025 United States Built 300–600 targeted B2B leads/month based on ICP and buyer personas. Maintained 90–95% verified email accuracy using email validation tools. Delivered outreach-ready lead lists that supported 8–14% email reply rates. Reduced bounce rates and improved campaign performance through ongoing list cleanup and enrichment. Customer Relations Manager Food In a Click Sept 2023 - Dec 2024 Enugu, Nigeria ● Responsible for overseeing customer service operations, coordinating daily activities, and ensuring smooth service delivery for a high-volume client base. ● Tasks include supervising and training team members, managing order flow, handling customer inquiries, and maintaining service quality standards. ● The role also involves implementing and optimizing pickup and delivery processes, monitoring performance metrics, and building strong customer relationships through consistent communication and follow-up to enhance retention and order frequency. EDUCATION Sales Enablement Academy Sales & Marketing Jan 2026 - March 2026 Ebonyi State University, Nigeria Bachelor of Science in Accounting Sept 2015 - Oct 2019 Digital Technology Business School, London Project Management / Business Analysis Feb 2025 - Aug 2025 Digital Witch Academy, Nigeria In-Demand IT Skills Jan 2025 - Feb 2025 CERTIFICATION OSHA for Healthcare EPICourse HIPAA Compliance Training Program November 2025 November 2025