CONRAD MANILA
Executive Assistant
Operations Manager
Social Media Manager
SKILLS
Executive support
Calendar & scheduling
Workflow coordination
CRM management
Client relations
Loan processing
Financial tracking
Social media management
Digital marketing
Project management
Tools
Google Workspace
Microsoft Office
Trello
GoHighLevel
Slack
Discord
Skype
Zoom
Zoho Invoice
G Maps Extractor
debounce.io
Instantly.ai
WordPress
Front App
Canva
CapCut
Wondershare Filmora
Meta Business Suite
TeamViewer
ChatGPT
A dedicated Executive Assistant and Operations Manager experienced in customer
communication, scheduling, dispatch coordination, CRM management, and workflow
organization across multiple businesses. Skilled in administrative support, job tracking,
financial updates, social media management, and basic SEO.
Work Experience
Executive Assistant | Operations Manager
Elevate GC, Coastline Gutter Pros, Property Advisors, OwnerOperated Clients (October 2024 October 2025)
Managed customer communication across phone, email, text, and CRM, ensuring fast
responses and high client satisfaction.
Oversaw scheduling and dispatching, maintained accurate calendars, and coordinated
daily crew appointments.
Updated and organized CRM records, including estimates, invoices, notes, and job
progress.
Tracked job finances, logged approved quotes, categorized expenses, and computed
weekly labor costs for CGP.
Conducted post-installation follow-ups, requested reviews, and monitored outstanding
balances.
Prepared end-of-day handoff updates and ensured calendars and communication logs
were always current.
Supported Property Advisors and OwnerOperated clients through lead management,
job coordination, CRM updates, and regular reporting.
Completed admin and marketing tasks in Trello, including data extraction, outreach,
backlink-building, vendor research, and content scheduling.
Social Media Assistant
Siren Agency (June 2022 - June 2023)
Created and scheduled engaging content across platforms.
Responded to customer inquiries, improving engagement.
Assistant Supervisor
SPJ Construction (August 2019 - March 2020)
Supervised construction operations to ensure timely project completion.
Maintained safety standards and coordinated team activities.
Content Creator
Tier One Entertainment (December 2017 - June 2019)
Produced and streamed captivating content, building a loyal audience while
collaborating with other creators to boost engagement and community growth.
Customer Relations Specialist | Loans Specialist
East West Rural Bank ( October 2015 - July 2017)
Managed loan applications from client consultation to processing and release, ensuring
compliance with banking policies.
Built and maintained strong client relationships, providing personalized support and
addressing inquiries.
Conducted field marketing and client engagement activities to facilitate timely
approvals and fund disbursement.
Education
Wesleyan Universtiy-Philippines
Bachelor of Science in Business Administration,
Major in Marketing Management (2015)
