Connie Lyn Sapuay

CONNIE LYN F. SAPUAY Order Management & Customer Support Specialist -- 154 Purok Masipag, Matayuncab, Gerona 2302 PROFESSIONAL SUMMARY: Dedicated andmethodicalprofessional with over 10 years of experience in customer support, order fulfillment, and coordination. Proven track record in managing end-to-end customer journeys, resolving complex service issues, and collaborating with cross-functional teams to ensure optimal workflow efficiency. Committed to delivering exceptional service while maintaining high standards of data quality and operational excellence. CORE COMPETENCIES Customer Relationship Management: Chat & Email Support, Conflict Resolution, Prequalification Inquiry Order Management: Shipment/Inventory Tracking, Sales Order Fulfillment, Vendor Coordination. Technical Tools: CRM Software, Inventory Management Systems, Delivery Tracking Software .Process Excellence: Six Sigma White Belt Certified PROFESSIONAL EXPERIENCE: ScalableOS | Surface Art Inc Chat Advisor/Customer Support/Order Processing Specialist | Sep 2023 – May 2026 Handled end-to-end customer support and order management processes, serving as the primary liaison between clients and internal teams. Coordinated order workflows, resolved escalations, and ensured timely and accurate processing of transactions. Maintained high standards of data accuracy through regular audits and inventory verification. Monitored stock levels and communicated potential issues proactively to prevent disruptions. Collaborated with cross-functional teams and external partners to improve operational efficiency and deliver a seamless customer experience Foundever | ParkStreetImports Order Fulfillment Specialist | May 2020 – Aug 2023 Managed end-to-end order processing using order management systems, ensuring accuracy, timely fulfillment, and a seamless customer experience. Collaborated with cross-functional teams—including client services, supply chain, and warehouse operations—to streamline workflows and resolve order-related issues efficiently. Monitored and maintained inventory levels, proactively addressing stock gaps to prevent fulfillment delays and optimize availability. Coordinated with vendors and logistics partners to schedule shipments, track deliveries, and resolve shipping discrepancies. Maintained accurate records of customer interactions, order history, and inventory data within CRM and order management systems. Delivered responsive, solutions-focused customer support by handling inquiries, resolving concerns, and strengthening client relationships. Highland Park Lapidary Order Management Specialist | Nov 2019 – April 2020 Drove efficient end-to-end order fulfillment by managing purchase orders, coordinating shipments, and processing returns with accuracy and timeliness. Achieved and maintained 100% inventory accuracy by rigorously validating merchandise against purchase documentation and system records. Proactively monitored inventory levels, identifying potential shortages or overstock risks and escalating insights to leadership to support informed decision-making and uninterrupted operations. Contributed to streamlined warehouse and fulfillment processes, ensuring reliable order delivery and a high standard of operational performance. Majorel Content Moderator | Apr 2018 – Oct 2019 Reviewed and approved user-generated content—including posts, videos, and audio—ensuring strict compliance with platform policies and community standards before publication. Applied sound judgment and attention to detail to evaluate high volumes of content, maintaining quality, safety, and consistency across the platform. Identified and escalated policy violations, contributing to a secure and positive user experience. Consistently met performance targets in a fast-paced, high-volume environment while upholding accuracy and integrity. TeleTech (Chorus NZ) Provisioning Coordinator | Feb 2015 – Mar 2018 Coordinated end-to-end provisioning of customer orders, ensuring timely activation and a seamless service experience for retail service providers. Acted as a key liaison between internal teams and external partners, driving clear communication and efficient resolution of order-related issues. Built and sustained strong stakeholder relationships to support smooth service delivery and operational alignment. Monitored order progress, proactively addressing delays and bottlenecks to maintain service-level commitments and customer satisfaction. Upwork | Elastic Steel Virtual Assistant | Sep 2011 - Dec 2014 Managed and scheduled content distribution across 10 Facebook accounts representing various martial arts brands, ensuring consistent engagement and audience growth. Coordinated and published video content into targeted group pages to maximize visibility and community interaction. Uploaded and maintained high-quality marketing visuals, supporting brand awareness and promotional campaigns. Edited photos and videos to align with brand standards, enhancing overall content quality and appeal. Updated website content with optimized multimedia assets, improving user experience and online presence. Sutherland Global Services | JPMC Retail Home Mortgage Analyst | Feb 2009 - May 2011 Reviewed and analyzed mortgage loan applications, ensuring completeness, accuracy, and compliance with lending guidelines prior to submission. Verified borrower information, including employment history and financial details, to support sound underwriting decisions and mitigate risk. Conducted prequalification calls, gathering key applicant data and collaborating with loan officers to streamline the approval process. Performed critical administrative and documentation checks, reducing processing errors and improving turnaround times. EDUCATION AND CERTIFICATION Bachelor of Science in Nursing | Central Luzon Doctors' HospitalEducational Institution (Graduate) Six Sigma White Belt | Foundever (2022) CHARACTER REFERENCES Jasmine Adlawan | HR Specialist ScalableOS | Surfaceart Inc.-Andrea Rojas | Manager, Supplier Relations-ParkStreet Imports Katie Guevarra | Operations Manager Highland Park Lapidary-