Confidence Sampson

Sampson C. Confidence Customers Service Support E-mail:-Phone: - Linkedin: http://linkedin.com/in/confidence-chinedu- Estate Management graduate with IT support skills, offering innovative and resultdriven customer service solutions developed over 5 years. Eager to contribute to a forward-thinking organization committed to excellence in their industry. SKILLS/COMPETENCIES      IT Support Skills Proficiency in Freshdesk, Dropbox, Hubspot, Trello, Monday.com, Slack, Reclaimai, and other related apps. Team work effectiveness Focus/Problem Solving Corporate Communication Work History 2023, 01 - 2023, 12 Account Partner Capital City Development Limited Port Harcourt     - Financial record keeping Managing account payable and receivable. Preparing of financial statements, balance sheets and income statement. Analyzing financial data to inform business decisions. Customer Care Representative Capital City Development Limited, Port 1arcourt       Customers support services Responding to customers inquires and resolving issues via phone, chat, emails etc. Processing sales, refunds and exchanges Providing product and services information. Handling Clients complaints and concerns in a professional manner. Maintaining accurate records of client interactions - Executive Sales Coordinator Capital City Development Limited, Abia State.       2016, 01 - 2017, 01 Motivating, training and guiding Sales team. Develop sales strategy and create plans to achieve sales targets . Establishing targets quotas and performance metrics. Builds client relationship and stakeholders. Collaborate with other departments to meet goals. Assist Sales team close deals. Customer Service Representative Law Firm of Moses Delta State       Managing schedules, coordinating appointments and meetings. Preparing and sending mails, letters and other documents. Providing administrative support. Maintaining files,organizing and updating clients records and documents. Responding to inquires, scheduling consultations and providing general support. Maintaining office operations Education 2017, 01 - 2019, 01 Higher National Diploma: Estate Management Ken Saro- Wiwa Polutechnie Bori. Rivers State 2013, 01 - 2015, 01 National Diploma: Estate Management Ken Saro-Wiwa Polytechnic Bori - Rivers State 2012, 01 College Certificate Examination: Social Sciences(WAEC) Lagos State Interests: Reading, Exploring.