Confidence Moses

Confidence Moses --www.linkedin.com/in/confidence-moses-b329922b0 Professional Summary Self-driven and results-oriented sales and customer service professional with over seven years of experience in sales management, customer care, and client relations. Adept at building strong relationships, closing high-value deals, and delivering excellent customer experiences. Skilled in consultative selling, cold calling, customer retention, and problemsolving. Bilingual in English and French. Passionate about making an impact, both professionally and through my work as Youth Coordinator for an NGO. Key Skills • Consultative selling • Cold calling and lead generation • Customer relationship management • Negotiation and closing deals • Sales strategy development • Customer retention • High emotional intelligence • Bilingual: English and French • Problem-solving and adaptability • Strong communication and active listening Professional Experience B2B Telemarketer Calls Expert – Remote June 2024 – October 2024 •Engaged in cold calling to businesses, generating leads and setting appointments with key decision-makers. •Utilized consultative selling techniques to effectively communicate the value of services, resulting in successful lead conversions. •Consistently achieved high call volumes and met performance targets, contributing to business growth. •Maintained a professional demeanor while navigating client objections and providing tailored solutions to their needs. Telemarketer Calltend – Remote March2024 – June 2024 •Conducted outbound cold calls, generating leads and promoting services to potential clients. •Achieved and exceeded daily and monthly sales targets through persuasive sales techniques. •Effectively communicated product benefits, leading to increased customer interest and engagement. •Maintained detailed records of calls and followed up on potential leads to maximize conversion rates. Youth Coordinator Devine Gold Global Consult – Nigeria 2020 – Present • Lead and coordinate youth programs aimed at empowering young people through education and skills development. • Organize community outreach events, workshops, and training sessions to foster youth engagement. • Collaborate with team members to design initiatives that address social issues and provide mentorship to the youth. • Maintain communication between the NGO and youth groups, ensuring that programs meet the needs of participants. Sales Manager Cindy’s Thrift Abuja – Abuja, Nigeria 2019 – 2023 • Developed and implemented sales strategies that increased revenue and expanded the customer base. • Built and nurtured strong relationships with clients, leading to high customer retention and repeat business. • Engaged in cold calling to identify new leads, effectively pitching products, and closing high-value sales. • Managed a sales team, ensuring targets were met and exceeded through coaching and motivation. • Successfully drove a 20% increase in sales by implementing targeted marketing and sales techniques. Sales Representative & Customer Care Manager Moncherish Pastries – Abuja, Nigeria 2023 – April 2024 • Played a dual role as a Sales Representative and Customer Care Manager, driving about 50% of the company’s sales. • Engaged with customers directly, converting inquiries into sales while providing exceptional service. • Managed client relationships to ensure satisfaction, upselling products and creating a loyal customer base. • Successfully handled customer inquiries, ensuring fast and effective resolutions while promoting new products. Customer Service Representative Nigeria Social Insurance Trust Fund – Nigeria 2018 – 2022 • Handled a variety of customer inquiries, providing timely and effective solutions. • Built a reputation for excellent service, enhancing client satisfaction and retention. • Worked closely with cross-functional teams to resolve customer issues and deliver a seamless experience. Protocol Manager Fiscal Responsibility Commission – Nigeria 2013 – 2017 • Managed official communications and high-level relationships, ensuring the smooth execution of events and meetings. • Coordinated logistics and protocol services for key stakeholders, ensuring smooth operations during official engagements. • Provided excellent organizational and problem-solving skills in a fast-paced environment. Education Bachelor of Arts in French and International Studies Osun State University – Osun, Nigeria 2008 – 2012 Languages • English: Fluent • French: Fluent