Confidence

OJINIKA CONFIDENCE Virtual Assistant | Customer Service | Project| Business Management | Administration | Sales & Marketing PROFESSIONAL SUMMARY Reliable and detail-oriented Virtual Assistant and Customer Service Professional with 8+ years of experience providing top-notch administrative, operational, and customer support services. Skilled at managing communications, scheduling, CRM systems, and client relations while ensuring smooth business operations. I bring strong organizational skills, a client-focused approach, and proficiency in modern tools to help businesses improve productivity, efficiency, and customer satisfaction. CORE COMPETENCIES Customer Service & Relationship Management Email & Chat Support Virtual Assistance & Admin Support CRM & Data Management (HubSpot, Zoho, Salesforce) Project Coordination & Task Management Calendar & Inbox Management Team Collaboration & Communication Process Improvement & Workflow Optimization TOOLS & SOFTWARE CRM & Communication: HubSpot | Zoho | Zendesk | Slack | Trello | Monday.com | ClickUp | Asana | GoHighLevel Workspace: Google Suite | Microsoft Office | Airtable | Dropbox | Canva | Zoom | Loom | Teams Marketing: Mailchimp | Sendinblue | GetResponse Automation: Zapier | Time Doctor | TeamViewer PROFESSIONAL EXPERIENCE Customer Service Representative Federal Ministry of Health and Social Welfare (FMoHSW) Dec 2014 – Present | Abuja, Nigeria • Provided professional customer and stakeholder support across multiple departments. • Managed daily email, phone, and in-person inquiries, ensuring a 98% satisfaction rate. • Handled CRM data entry and ticket resolution using tools like Zoho and HubSpot. • Processed requests, tracked feedback, and resolved escalations quickly and efficiently. • Coordinated communications between departments to ensure seamless service delivery. • Consistently recognized for excellent customer relationship management and timely reporting. Virtual Assistant / Administrative Support Specialist Independent Consultant (Freelance) Jul 2010 – Dec 2014 | Remote / Abuja, Nigeria • Provided high-level virtual assistance to business owners and executives. • Managed calendars, emails, meeting schedules, and travel plans efficiently. • Conducted online research, handled data entry, and maintained organized digital records. • Assisted with document creation, report writing, and file management using Google Workspace. • Helped clients streamline workflow through tools like Trello, ClickUp, and Notion. • Maintained confidentiality, accuracy, and timely communication in all client interactions. Project Coordinator / Operations Assistant National Maternal, Infant & Young Child Nutrition Program (FMoHSW Project) Dec 2011 – Dec 2014 | Abuja, Nigeria • Supported project planning, coordination, and implementation of national health initiatives. • Tracked deliverables, milestones, and progress reports to ensure on-time completion. • Assisted with report writing, research analysis, and stakeholder communication. • Collaborated with internal and external teams using Monday.com and Excel tracking sheets. • Prepared performance summaries and coordinated logistics for training sessions and events. • Helped improve project documentation accuracy and process transparency. EDUCATION Federal University of Technology, Owerri (FUTO), Nigeria Bachelor of Technology – Food Science and Technology Master of Science (In-View) – Data Science TRAINING & CERTIFICATIONS • Leadership & Management (Team Leader Program, Situational Leadership, CRM) • Project Management & Business Growth Strategy – IBS • Customer Support Skills – Udemy • Time Management Mini-Course – Udemy • Decision-Making Fundamentals – Programming Hub • Social Media & Mobile Graphics Automation – Independent Training AWARDS & RECOGNITIONS National Youth Service Corps (NYSC) Award Recipient – Lagos State, 2010 Recognized for measurable youth empowerment and community development. AVAILABILITY Available for: Customer Service | Virtual Assistant | Project Coordination Roles Part-Time | Full-Time | Hourly