SKILLS
Representative
Perseverance
Teamwork
Accurate
Structured
Independent
Goal oriented
Conchita Mireille Pansa
Profile
Motivated and experienced customer service representative with three years of experience responding to all manner of customer inquiries. Soon-to-be graduate from the International Hospitality and Tourism College with a Bachelor’s Degree.
CONTACT
PHONE:
-
LINKEDIN:
https://www.linkedin.com/in/conchita
-pansa-61a028216/
EMAIL:-
WORK EXPERIENCE
- / Today
Independent contractor at Snowberry
Categorizing videos
Hosting webinars
8-2-2022 / today
Customer service Representative at Beliani
Inbound-Outbound calls,
Communicating with customers through various channel,
Acknowledging and resolving customer complaints,
Giving customers information about products and services, orders, and processing returns and cancellations.
- / 7-2-2022
Customer service Representative at Motion Global
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Giving customers information about products and services, orders, and processing returns and cancellations.
Translations English-Dutch
2-5-2021 /-
Customer support at SKUO (SK Universal Outsourcing N.V)
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing returns and cancellations of orders
May-2020 / 2-5-2021
Customer support at BIM (Business in mind)
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing returns and cancellations of orders
- /-
Casino dealer at Entertainment group of the Guyana’s NV (Paramaribo Princess Casino)
- /-
Casino dealer at Savannah hotel and casino
- /-
Casino dealer at Suriname Mirage playing Hall NV
EDUCATION
International Hospitality and Tourism College
May 2018 – today
Certificates
Hospitality Sales and Marketing
Hospitality Professional Course (HPC)
Hospitality Supervisor Certificate (HSC)
Hotel Security Awareness
Hotel and Restaurant accounting
Revenue management
Managing Front Office Operations
Managing Hospitality Human Resources
Understanding Hospitality Law
