CONCEPCION ANDREA C. BELLO
Address: 19-B Maribbay Street, Ugac Sur, Tuguegarao City, Philippines
Contact number : -
Date of birth: November 30, 1975
Email address:-Skype id: andrea_casil
SKILLS
Customer Service
Data Entry
Email management
Calendar management
Chat support
Computer savvy
Interviewing skills
Technical skills
Organization
Writing and communication skills
Gmail
Google Hangouts
Google Drive
GotoMeeting
SnapEngage for chat
MS Word and Excel
Jing
Teamviewer
Skype
Quickbooks
SOFTWARE USED
EMPLOYMENT HISTORY
AIRBORNE TRAVEL AND TOURS
Industry: Tourism
Position Title: Researcher
Duration: February 2017 – March 2017
Tasks and Responsibilities:
Create invoices using Quickbooks.
Research on tour operators in the Philippines and create price comparison on bookings
and travel itineraries.
GREEN TRAINING USA
Industry: Education
Position Title: Administrative Assistant
Duration: January 2016 to October 2016
*graveyard shift
Tasks and Responsibilities:
Create invoices using excel template.
Proctor online exams using GoToMeeting software and save them under Dropbox.
Monitor student’s learning progress using the moodle report.
Troubleshoot technical difficulties encountered by students on the online learning
materials.
Answer phonecalls and screen them.
Send exam invitation and other pertinent documents needed for review.
Guide the students in purchasing courses online.
RAREJOB PHILIPPINES
Industry: Education
Position Title: Freelance English Online Tutor
Duration: January 2015 to present
Tasks and Responsibilities:
Teach Japanese students according to their requested curriculum.
Gauge the student’s English capabilities and make recommendation.
CONVERGYS PHILIPPINES
Ground Floor, Three Cyberpod Centris, EDSA Cor. Quezon Ave., Quezon City, Metro Manila
Position Title: Customer Service Representative for Mobile Phone
Industry: BPO
Duration: June 2015 to December 2015
Tasks and Responsibilities:
Guide customers how to troubleshoot mobile phones and maximize data consumption.
Educate customers on how prepaid promos work.
Use Siebel CRM to document calls.
TELEPERFORMANCE .
2nd Floor SM City Fairview Annex, Fairview, Quezon City, Quirino Hwy, Novaliches, Quezon
City, Metro Manila
Position Title: Customer Service Representative
Industry: BPO
Duration: August 2011 – April 2015
Tasks and Responsibilities:
Explain billing statements to customers and analyze the internet bundle plans and upsell
existing bundles.
Record customer interaction in Siebel.
SYKES ASIA
K-Pointe Building, New Manila, Quezon City, Metro Manila
Position Title: Technical Support Representative
Industry: BPO
Duration: June 2010 – July 2011
*graveyard shift
Tasks and Responsibilities:
Troubleshoot internet connection according to procedures learned during training.
Maintain KPI’s.
TELETECH CUSTOMER CARE MANAGEMENT PHILS.
Level 1 & 2 Robinson's Place Nova Market, Quirino Highway, Novaliches, Quezon City,
Novaliches, Quezon City, Metro Manila
Position Title: Technical Support Representative
Industry: BPO
Duration: November 2009 – May 2010
*graveyard shift
Tasks and Responsibilities:
Troubleshoot internet connection according to procedures learned during training.
Maintain KPI’s.
CONVERGYS PHILIPPINES
Delta Building, UP-Ayala Land Techno Hub, Commonwealth Ave, Diliman, Quezon City, Metro
Manila
Position Title: Technical Support Representative 2
Industry: BPO
Duration: May 2009- November 2009
*graveyard shift
Tasks and Responsibilities:
Troubleshoot internet connection according to procedures learned during training.
Maintain KPI’s.
TELETECH CUSTOMER CARE MANAGEMENT PHILS.
Level 1 & 2 Robinson's Place Nova Market, Quirino Highway, Novaliches, Quezon City,
Novaliches, Quezon City, Metro Manila
Position Title: Technical Support Representative DSL Account
Industry: BPO
Duration: October 2006 – May 2009
*graveyard shift
Tasks and Responsibilities:
Troubleshoot internet connection according to procedures learned during training.
Maintain KPI’s.
BLUE ROCK AGGREGATES CORPORATION
320 P. Jacinto St., Valenzuela, Metro Manila
Position Title: Human Resources and Administrative Assistant
Industry: Quarrying and Aggregates
Duration: November 2005 – October 2006
Tasks and Responsibilities:
Assisting payroll and government mandated requirements.
Initial interview of production workers.
Conduct company orientation to newly hired employees.
METROPACK CORPORATION
1129 Quirino Highway, Barangay Kaligayahan, Novaliches, Quezon City
Position Title: Recruitment and Placement Assistant
Industry: Corrugated Carton Manufacturing
Duration: December 1997 – September 2002
Tasks and Responsibilities:
Assisting payroll and government mandated requirements.
Conduct initial interview of production workers.
Conduct company orientation to newly hired employees
WORKPLACE MANAGEMENT CORPORATION
(closed)
Position Title: Personnel Clerk
Industry: Recruitment Agency
Duration: June 1997 – November 1997
Tasks and Responsibilities:
Assist HR in sourcing applicants and update database.
Conduct psychological exams to applicants.
Conduct orientation to newly hired employees.
EDUCATIONAL BACKGROUND:
B.S. PSYCHOLOGY
NEW ERA UNIVERSITY
Graduated April 1997
TRAININGS/COMPETENCIES
INTEGRATED TRAINING FOR CALL CENTER PROFESSIONALS (TESDA)
CALL CENTER ACADEMY
Pasig City
Duration: December 9, 2002 – January 8, 2003
I hereby certify that all the above information are true and correct to the best of my knowledge.
CONCEPCION ANDREA C. BELLO
