Conan Jd Holden

PROFILE Proactive, diligent and an advocate for work integrity and urgency. Passionate about Multimedia and Web technologies. Mature enough to make the right decisions but open in learning new things. CLIENTS & WORK HISTORY CONAN JD TALIBONG OPERATIONS MANAGER / CLIENT SUCCESS MANAGER / GENERALIST VIRTUAL ASSISTANT CONTACT -SKYPE: CONAN.TALIBONG - LINKEDIN HTTPS://WWW.LINKEDIN.COM/I SIX AND TEN PRODUCTIONS & THEO-MEIJER.NET VIRTUAL ASSISTANT OCTOBER 2015 – JANUARY 2018 Maintain appointments, facilitate flight and hotel bookings + Calendar management Email and Phone management and facilitating follow-ups Basic accounting and data entry Market and competition research Basic Canva design, and Email Marketing outreach STANDOUT LINKEDIN PROFILES & INSPIREDCAREERSCOACHING.COM.AU VA & PROJECT COORDINATOR APRIL 2017 – JANUARY 2018 Email and Phone handling / management Prepare presentations and spreadsheets Create and update internal workflow and processes Create job posts on relevant job boards Review resumes and screen qualified applicants and guiding to the next steps Social Media graphic creation for LinkedIn, Twitter and FB Creating SM for a week-long content Scheduling SM content via Hootsuite WordPress back-end and adminsitrative tasks / updating content Tracking and analysis of SM post performance Email marketing design using Mailchimp / Active campaign MISSON BASED MEDIA PROJECT MANAGER / PRODUCTION ASSISTANT FEBRUARY 2018 – JANUARY 2021 N/CONAN-TALIBONG/ EDUCATION BACHELOR OF SCIENCE IN PSYCHOLOGY SOUTHWESTERN UNIVERSITY – CEBU. 2002 – 2006 Responsible for producing and curating Social Media optimized content for Instagram, Twitter, and Facebook campaigns. Maintain and Update WordPress website whenever we release a new Podcast episode. Responsible for repurposing, scheduling and performance tracking of all podcast content and repurposed materials. Liaison officer and Onboarding specialist for new hires, including brand ambassadors, copywriters, VAs, and clients/sponsors. Manage client calendar, set up appointments, liaise with developers, audio specialists and graphic designers. Community engagement, email and phone management, data entry, file management, recruitment tasks, and brand awareness YLOPO LLC - REAL ESTATE SAAS COMPANY CLIENT SUCCESS ACCOUNT MANAGER AUGUST 2020 - SEPTEMBER 2022 Provide efficient client support through email, phone and text. Onboard new clients / realtors and assist them in the setup process. Facilitate account-level changes, and discuss Client Health via Quarterly Account review. Provide troubleshooting support and help investigate technical, and software bugs and assist in delivering solutions. Develop great client relationships that aid in client retention, reduce escalation, and promote expansion. CRM management, updating lead status, lead nurturing, disposition, sunsetting closed or completed opportunities Schedule training and strategy calls with the client to ensure successful integration and utilization and help them find success and ROI. Conduct team calibration, office hours, 1-on-1 session, and discuss KPI and team goals. ROCKET STATION - REMOTE FIRST BPO OPERATIONS MANAGER SEPTEMBER 2022 - APRIL 2023 Execute both contractual obligations and client expectations efficiently across all teams/pods ensuring KPI are met and the client is positioned well for success, and potential expansion. Manage the day-to-day operations including schedule planning, resolving escalations, ticket auditing, live call monitoring, coaching, tracking daily GAR status, and regular client consultation in aid of enhancing the partnership. Accountable for improving and controlling the programs/client agreed metrics by quality monitoring the VAs communications including calls, chats, and emails, as well as conduct and behavior and managing incident reports through regular office hours and 1:1 sessions. Facilitate workflow and process map calibration to address challenges, improve collaboration, reduce bottlenecks, streamline training and product knowledge, and promote a harmonious environment. Engage the Senior Operations Manager together with the Head of Operations about the daily, weekly and quarterly deliverables including schedule adherence, NPS score, consequence management reports, and overall productivity, service, and staffing capacity. Ensure that all documentation is imported to Podio regularly to mitigate risk, help predict potential attrition and avoid churn. WEB APPS & SOFTWARE EXPERIENCE Wordpress via Divi builder Hootsuite Asana Canva Coschedule Zendesk Follow-Up Boss Chime Confluence Talkdesk Hubspot Active campaign (design & basic automation) Monday.com JIRA Salesforce Contentful Slack MS Outlook Google Office Suite Mailchimp Capcut CONAN JD HOLDEN B. TALIBONG-