Comfort Haruna

Comfort Haruna Nigeria -- Professional Summary Motivated and empathetic Customer Service Representative with a strong passion for delivering outstanding customer experiences. Skilled in communication, active listening, and problem resolution, with a proven ability to handle inquiries professionally and maintain customer satisfaction. Dedicated to building trust, promoting brand loyalty, and supporting organizational goals through excellent service and teamwork. Core Skills          Customer Relationship Management (CRM) Verbal & Written Communication Active Listening & Empathy Problem Solving & Conflict Resolution Time Management & Multitasking Microsoft Office Suite & Google Workspace Team Collaboration Adaptability & Positive Attitude Customer Retention & Feedback Handling Professional Experience Customer Support Intern Chivita Hollandia International – Nigeria | 2024 - Assisted customers via email and phone with inquiries and complaints, ensuring prompt and professional responses. - Supported the team in updating customer records and maintaining accurate documentation using CRM tools. - Learned effective communication techniques to manage challenging situations calmly and efficiently. - Contributed to improving customer satisfaction ratings through empathy and active problemsolving. Education Ahmadu Bello University, Nigeria | 2024 Bachelor’s Degree – Completed Professional Attributes     Excellent interpersonal and communication skills Strong organizational and time management abilities Dedicated to providing top-quality service Eager to learn and grow within a customer-focused organization References Available upon request