Comfort Dzifa Dovie

COMFORT DZIFA DOVIE Dubai Investment Park |Nationality: Ghanaian PROFESSIONAL SUMMARY Analytical and highly organized professional with extensive experience in data management, process improvement, and problem-solving. Adept at utilizing technical expertise, including Microsoft Office Suite proficiency and meticulous record management, to ensure operational efficiency. Proven ability to analyze complex data and troubleshooting issues, demonstrating a keen eye for detail and strong diagnostic skills. Eager to leverage a collaborative approach and adaptability to provide effective IT support, enhance system performance, and contribute to a seamless user experience. EXPERIENCE Administrative Assistant & HR Manager, Aljawdah General Trading, April 2023 – May 2025 • • • I leveraged my analytical skills to identify areas for improvement in administrative processes and procedures. Demonstrated strong problem-solving abilities in troubleshooting issues related to billing, payroll, and employee records. Meticulously managed company records and ensured accuracy in all administrative tasks. Software Manual Tester, Ghana Armed Forces, Sept 2019 August 2020 Accra Executed manual test to identify defects and ensure software quality. Documented test results, reported defects, and tracked resolution. I participated in peer reviews of test cases and test plans. Contributed to process improvement initiatives by identifying opportunities for optimization and recommending best practices. Record Officer, Mpraeso General Hospital, July 2018 - August 2019 Mpraeso Compiled statistical data from various sources including reports and surveys. Utilized software programs to accurately document patient information into electronic databases. Reviewed existing processes to identify areas of improvement in record keeping practices. Scheduled medical appointments for patients. Retrieved necessary records by courteously engaging with individuals in-person and by phone. Prepared monthly reports summarizing activities such as data entry, file creation and maintenance. Reviewed existing record-keeping systems to find streamlining opportunities. Performed data entry, document scanning and indexing of confidential information. Developed and implemented records management policies, procedures and systems. Shop Manager, Vodafone Ghana, April 2015 - May 2018 Accra Established and implemented departmental policies, goals, objectives, and procedures in conjunction with board members, organization officials, and staff members. Prepared staff work schedules and assigned specific duties. Identified areas for improvement in operational processes and established new procedures to increase efficiency. Performed daily store operations such as opening and closing duties, cash handling, mobile money and restocking shelves. Analyzed financial data to develop actionable plans for increasing profitability. Demonstrated excellent critical thinking skills to resolve customer complaints promptly and efficiently. EDUCATION Bachelor of Science in Information Communication Technology Presbyterian University College, Kwahu, Abetifi, Ghana, Oct 2019 Advanced Diploma in Information Technology in Computer Programming IMS Computer Training Institute, Lagos Nigeria, Mar 2014 DBS Accounting HO Polytechnic, Ho Volta Region, Ghana, Sep 2011 SKILLS Technical Skills • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Data Entry & Management • Power BI, Tableau • File Management and Organization Administrative Skills • Record Keeping & Maintenance • Filing & Organization • Scheduling & Appointment Management • Customer Service & Communication • Office Procedures & Protocols Interpersonal Skills • Communication & Interpersonal Skills • Attention to Detail & Accuracy • Organization & Time Management • Teamwork & Collaboration • Problem-solving & Decision-making LANGUAGES English ADDITIONAL INFORMATION The Women Techsters Initiative - Data Science (Excel and Power BI) The International Cyber Threat Task Force - Cyber Security Bootcamp for Women Project Work - https://journalcra.com/article/comparative-study-child-mortality-east-and-west-africa-sdg-321