COMFORT C. ARUO
Abuja, Nigeria |-| - | LinkedIn
PROFILE SUMMARY
Results-driven Customer Support Specialist with a focus on building lasting client relationships. Adept at problem-solving and
implementing effective solutions to meet customer needs. Excellent communication and interpersonal skills, empathetic
approaches, coupled with a commitment to delivering prompt and courteous service. Eager to leverage my skills to contribute to a
dynamic customer-centric environment.
SKILLS
Customer Relationship Management | Email Support | Live Chat Support | Phone Communication | Zendesk | Freshdesk | Trello |
Slack | Detail-oriented | Strong Written & Verbal Communication | Data Entry | Excellent Analytical & Problem-solving Abilities
| Leadership | Microsoft Office Suite | Google Suite | Customer Service | Appointment Setting | Administrative Support |
Collaboration | Positive Attitude | Interpersonal Skills | Visual Inspection | Time Management
EXPERIENCE
Customer Service Representative
Crystal Garden Estate, Onitsha, Anambra
April 2024 – Present (Remote)
• Client interaction and support: Respond to client inquiries via phone, email, and social media, providing detailed
information about available properties and investment process.
• Problem resolution: Assist clients in resolving issues related to property purchases, site inspections, and payment plans,
ensuring a smooth customer experience.
• CRM system management: Use CRM software to document interactions, track customer requests, and monitor followups to ensure timely responses.
• Complaint handling: Manage customer complaints with empathy and professionalism, ensuring a quick resolution that
maintains client satisfaction.
• Site inspection coordination: Coordinate site inspection appointments for clients and follow up to ensure satisfaction
after the visit.
Business Development Executive
Summit Estate, Abuja
Feb. 2022-Jan 2024
• Led market research initiatives: Spearheaded comprehensive market analysis, identifying emerging trends that
contributed to increase in revenue opportunities.
• Negotiated complex contracts: Successfully closed high value deals, resulting a 15% growth in strategic partnerships
and vendor relation, and prepared sales contracts and maintain records of sales, revenue, and invoices, ensuring accuracy
and regulatory compliance.
• Implemented CRM solutions: Oversaw the adoption of CRM software, improving customer relationship management
and enhancing customer retention.
• Collaborated with cross-functional teams: Facilitated cooperation between sales, marketing, and product development,
leading to the successful launch of new products and services.
• Offered trainings: Onboarded, mentored, and supervised entry-level staff to develop them into valuable sales
professionals.
Quality Control Manager
Stanel Group, Awka, Anambra
Sept. 2019- Aug. 2020
• Optimized process efficiency: Streamlined quality control procedures, resulting in a reduction in defects and errors.
• Developed and enforced compliance standards: Established and maintained quality standards, ensuring adherence to
industry regulations, and achieving a 95% compliance rate.
• Led continuous improvement initiatives: Implemented data-driven quality enhancements, resulting in an increase in
product reliability and customer satisfaction.
• Root cause analysis: Utilized data analytics to identify and address issues, reducing system downline by 25%.
• Managed cross-functional teams: Oversaw quality control teams and collaborated with IT departments to implement
software updates, enhancing system reliability and performance.
Virtual Operator/Teleprompter
Anambra Broadcasting Service (ABS), Awka, Anambra
April 2019 - July 2019
• Operated real-time display systems: Managed and operated teleprompter software with precision, ensuring accurate
script display for live broadcasts.
• Maintained content accuracy: Ensured error-free content delivery, contributing to a 99% script accuracy rate during
broadcasts.
• Collaborated with production teams: Worked closely with producers and directors to synchronize content, ensuring
smooth live broadcasts and timely cues.
• Troubleshooted technical issues: Identified and resolved minor teleprompter software glitches, minimizing disruptions
during live shows.
• Enhanced time management: Efficiently managed script scheduling, contributing to a 95% on time delivery of content
during broadcasts.
Customer Service Representative
Ben Communications and Logistics, Abakaliki, Ebonyi
Feb. 2016 - Dec 2016
• Resolved technical inquiries: Assisted customers in troubleshooting and resolving technical issues, achieving a 90%
customer satisfaction.
• Analyzed customer data: Utilized customer data and feedback to identify common issues and recommend
improvements, thereby reducing support requests.
• Adapted to evolving technology: Kept up to date with the latest IT trends and products, ensuring customers received
accurate and relevant information.
• Managed large volume of support tickets: Efficiently handled a high volume of support requests, maintaining a 95%
on-time resolution rate.
• Provided product knowledge: Educated customers on products and services, resulting in an increase in product
adoption.
PROFESSIONAL CERTIFICATES
Diploma in Customer Service
Alison, 2023
Professional Diploma in CRM Platforms Management
Udemy: MTF Institute of Management, Technology & Finance, 2023
IT & Technical Support Guide to Helpdesk, Desktop & Servers
Udemy: Peacecloud Ltd, 2023
IT Support
Digital Witch Support, 2023
EDUCATION
Master of Arts in English Language and Literary Studies
Nnamdi Azikiwe University, Awka, Anambra.
March 2023
National Youth Service (NYSC)
Kishi, Oyo State.
October 2017
Bachelor of Arts in English Language and Literary Studies
Ebonyi State University, Abakaliki
October 2015
Senior School Leaving Certificate (SSCE)
Evangel Seminary, Ovom I, Aba, Abia
July 2011
First School Leaving Certificate
Shammah Christian Academy, Aba, Abia
July 2005
