Comfort Asuquo

COMFORT ASUQUO-Virtual Assistant-- https://www.linkedin.com/in/comfortasuquo100/ Working Remotely Sales & Negotiations | Customer Support | Web Research| Real Estate Acquisition Specialist | Summary  Experienced General Virtual Assistant with over 5 years in real estate sales, customer support, and web research. Proven expertise in seller negotiations and deal closures, driving business growth. Proficient in real estate platforms like Zillow, Trulia, and Airbnb.  Consistently surpassed sales targets and optimized sales processes for increased efficiency. Strong communicator and relationship builder with a track record of enhancing customer satisfaction.  Adept at managing complex real estate transactions and ensuring high data accuracy. Skilled in market research to support strategic decision-making and business growth. Experience Data Entry Administrator Global Managed Services  Oct .2024 - Jan. 2025 Remote Successfully entered and managed over 5,000 records in the company database with a 98% accuracy rate, ensuring data integrity and timely access for team members.   Organize and maintain a database of over 20,000 records, ensuring data accuracy and compliance with company standards, reducing data discrepancies by 25%. Develop and present weekly reports to the management team, summarizing data findings and insights that lead to a 15% improvement in operational processes. Human Resources and Administrative Manager Jul. 2022 - Aug 2024 Tricare Pharmaceuticals Nigeria Limited    Maintained HRIS databases with 99% accuracy for 200+ employee records, ensuring reliable data on attendance, benefits, and training. Handled recruitment and screening for 10+ candidates monthly, reducing time-tohire by 25% and enhancing role alignment.· Organized monthly training for 50 employees, improving completion rates and attendance by 30% through reminders and feedback Real Estate Sales and Operation Manager Feb. 2020 - May 2022 Oxford Holdings plc    Led 20 member team to expand sales leads by organizing presentations product demonstration , surpassed quarterly sales target of 15M and onboard new client Collaborated with consultant to lead business process improvement initiatives across 6 states in Nigeria resulting in accelerated schedules reduction in cost and cycle time by 45% and boosted sales by 20% Identified clients and developed customer relationships with more than 20 local vendors Established customer trust and employed communication skills to sell new products. Customer Support & Sales Manager - Hedgelink Management Services  Resolved 90+ customer inquiries daily, achieving a 95% satisfaction rating by consistently providing accurate and timely responses.  Addressed and resolved complaints within an average of 10 minutes, reducing issue resolution time by 30% and enhancing the overall customer experience.  Maintained detailed and accurate customer records, improving data accuracy by 20% and enabling better follow-ups and service continuity. Skills  Data Accuracy and Entry Speed  Conflict Resolution  Customer service &support       Brand development Management of Staff Paying attention to details Creative Problem solving Lead Generation       Data Analysis · Verbal and written communication skills Warm calling and cold calling Time management Coaching and mentorship Collaborative :Team player Real Estate Tools (Zillow, Airbnb, MLS) Research and Due Diligence Education Bachelor Degree in Public Health Brigham Young University  Bsc Public Health Higher National Diploma Microbiology Heritage Polytechnic Akwa Ibom State Nigeria  HND Microbiology National Diploma Heritage Polytechnic Akwa Ibom State Nigeria  National Diploma Science Laboratory Technology Certifications ALX Africa : Virtual Assistance Training Digital Hospitality Hub: Short Term Rental Management Nigeria Institutes of Science Laboratory Technologist British International Safety Organizations: HSE1, 2, 3 Certificate in Human Resources for Beginners Anticipated Sales Handling Negotiation and Sales Closing Strategy Customer Service Problem Solving: call Control, Handling Abusive Customers