Comfort Akomolafe

COMFORT AKOMOLAFE Panel Drive Zone 7, Abuja, Nigeria- CAREER OBJECTIVE Dedicated and customer-focused professional with more than five years of experience in delivering exceptional service and support. Seeking a customer service/sale representative position where I can utilize my communication skills, problem-solving abilities, and passion for meeting set targets. EXPERIENCE Customer Service Representative Primly Services- Abuja-Nigeria           Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. Handled customer inquiries and suggestions courteously and professionally. Reached out to customers after completed sales to suggest additional service or product purchases. Updated databases to handle customer data. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Tracked customer service cases and updated service software with customer information. Followed up with customers about resolved issues to maintain high standards of customer service. Sale Representative Jummy's Delight 2016 -2020 Abuja-Nigeria        Handled 150-200 calls each day. Qualified customers by asking some qualification questions. Actively listened to the customer, taking their request for products or services. Developed/presented customer service solutions and/or suggested additional item Ability to communicate clearly and professionally in a written format. Provided information to the customer and placed appropriate notes in the system Taking customers through step-by-step solutions and if necessary, elevating the complex SKILLS              Customer Service Excellence Excellent Verbal Communication Active Listening Skills Customer Relationship Management Strong Rapport Building Skills Adaptable and quick to learn Efficiently even under time pressure Creative Detail-oriented and organized in maintaining records. Proficient typing skills Proficiency with CRM tools Proficiency with softphone tools Handling objections EDUCATION- M.Sc. Clinical Psychology University of Ibadan - B.Sc. Psychology Ekiti State University CERTIFICATE Customer Relationship Management (CRM)