Colombe Roukayath Latifou

Colombe Roukayath LATIFOU Cotonou-- Work Experience Bilingual Customer Service Representative Webhelp - Cotonou April 2023 to Present • • • • • Inbound Calls Outbound Call Chat Mail Live chat Transcriptionist GoTranscript April 2020 to June 2023 Transcription of audio files in French Academic Internship Agent in Charge of Formalities Africaine des Assurances - Cotonou, Littoral September 2011 to July 2022 EDUCATION Internship Africaine des Assurances - Cotonou 13 November 2021 to February 2022 I was an accounting assistant in insurance company "l'Africaine des Assurances" in Accounting Department QA Transcriber Waw Asia October 2021 to February 2022 It was a short-term project of Shaip. It's remote. Transcriber TCS June 2021 to February 2022 I'm a contractor on Appen and I worked on TCS Project as transcriber. French Tutor Freelance Tutor on Course hero Function: January 2021 to February 2022 I'm a French Tutor online on Course hero Master 2 in Management Sciences Option: Accounting- Management ControlAudit Université Polytechnique Internationale Dr OBIANG NGUEMA MBASOGO January 2016 to December 2017 (in progress) Master 1 in Management Sciences Option: Accounting- Management ControlAudit Université Polytechnique Internationale Dr OBIANG NGUEMA MBASOGO January 2015 to December 2016 Accountant SCAR April 2016 to October 2016 Main responsibilities Establishment of reconciliation statements: • Bank reconciliation between the accounts kept by SCAR and those held by the banks; • Reconciliation between accounts receivable (companies and others) held by SCAR and those held by clients; • Reconciliation between accounts receivable maintained by SCAR and those held by partner insurance companies (Africaine des Assurances,NSIA, FEDAS, SAARB, ABM) • Establishment of unpaid bills and monitoring of recoveries; • Centralization of accounting and / or financial data and supporting data; verification of their validity and monitoring of their registration; • Completion of accounting operations (expenditure charges, validity of the claim, statement of wages and payment, tax and social declarations and their payment); Accounting Assistant, General Accounting and Technical Accounting Department l'Africaine des Assurances - Function March 2015 to September 2015 Main activities: At the level of the accounting department, the tasks performed are as follows: • The point of recoveries of premiums issued on credit by the various direct offices • The counting of documents (invoices, invoices, receipts, transmission and collection slips) and their chronological classification • The posting and entry of accounting documents in the "CEGENAT" software • The score from the monthly ledger, bank statements and reconciliation statements from the previous month • The bank reconciliation report from the month's ledger, bank statements and reconciliation statements from the previous month Accounting Assistant at the Financial Service l'Africaine des Assurances - Function June 2014 to November 2014 Main activities: • Receipt of receipts before the establishment of the checks of certain claims (auto multi-risk) in the "MERCURE" software • The issue of checks to settle claims (illness, automobile, and various risks) in the "CEGENAT" software. Accounting Assistant in the Financial Service and Accounting Department l'Africaine des Assurances - Function August 2013 to October 2013 September 2012-November 2012: Academic internship at the Agency for the Promotion and Support of Small and Medium Enterprises (PAPME) Function: Agent in charge of formalities Main activities: • The study of clients' files • Establishment of client loan files • Registration of cash receipts and withdrawals Education Master 2 in Accounting Université Polytechnique Internationale Dr OBIANG NGUEMA MBASOGO - Cotonou, Littoral 2016 to 2017 Master 1 in Management Sciences Option Université Polytechnique Internationale Dr OBIANG NGUEMA MBASOGO - Cotonou 2015 to 2016 Bachelor's degree in Accounting Université Africaine de Technologie et de Management - Cotonou, Littoral 2012 to 2013 Associate's degree in Accounting Université Africaine de Technologie et de Management - Cotonou 2011 to 2012 HIGH SCHOOL DIPLOMA COLLEGE CATHOLIQUE PERE AUPIAIS - Cotonou, Littoral 2007 to 2010 Skills • Good knowledge of French (spoken and written); .Average knowledge of the English language (spoken and written); • Average knowledge of the Portuguese language (spoken) Ability to work under pressure, Teamwork, Self-motivated, Adaptable Cotonou, 13 /03/2022 LATIFOU Colombe Roukayath • Microsoft Office (Word, Excel, PowerPoint, Cegenat, Mercure) • Data Entry • Transcription • Tutoring • Journal Entries • Bank Reconciliation • Balance Sheet Reconciliation • Translation • Bilingual • Typing • General Ledger Accounting • General Ledger Reconciliation • Windows • Compétences en informatique • Google Docs • Research • Translation • Canva • Graphic design • Time management • Organizational skills • Sales • Phone etiquette • Customer service • Computer skills • Microsoft Office • Typing Languages • French - Expert Assessments Administrative support professional fit — Completed February 2022 Measures the traits that are important for successful administrative support professionals Full results: Completed Bookkeeping — Completed July 2021 Calculating and determining the accuracy of financial data Full results: Completed Spreadsheets with Microsoft Excel — Proficient November 2021 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient Typing — Completed November 2021 Transcribing text Full results: Completed Elementary school classroom management — Completed October 2021 Managing behavior in elementary school classrooms Full results: Completed Medical billing — Completed January 2022 Understanding the procedures and forms used for medical billing Full results: Completed Data entry: Attention to detail — Proficient September 2021 Maintaining data integrity by detecting errors Full results: Proficient Administrative assistant/receptionist — Proficient July 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient Customer focus & orientation — Proficient September 2021 Responding to customer situations with sensitivity Full results: Proficient Scheduling — Proficient November 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Principles of accounting — Proficient December 2021 Preparing financial records according to federal policies Full results: Proficient Work style: Reliability — Completed September 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Completed Service à la clientèle — Expert August 2020 Identifier et résoudre les problèmes courants que peut poser un client. Full results: Expert Sales skills — Familiar March 2022 Influencing and negotiating with customers Full results: Familiar Verbal communication — Proficient November 2021 Speaking clearly, correctly, and concisely Full results: Proficient Attention to detail — Familiar February 2022 Identifying differences in materials, following instructions and detecting details from among distracting information Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.