Collins Runyora
Kenya-linkedin.com/in/collins-runyora77679b128
Summary
I am a professional with 5+ years of experience in systems (hardware/software) support in a managed service
enterprise supporting a variety of geographically diverse clients both on-site and remotely.
I have experience designing technical proposals, solution architecture diagrams (cloud-native, hybrid, and onsite), systems implementation, and support for business recovery sites and data center operations. I have also
acted as the technical point of contact for all internal systems, on-site, hybrid as well as cloud-based systems and
services, identity and access management systems, endpoints, end-users, end-user experiences, information
systems policies, and process management, IP telephony management, MDM for company assets, virtual
machine hosting platforms (VMWare, MS Hyper V), help desk support, network support (LAN, WAN, VPN, Wi-Fi),
security, ERP systems support, bare metal server configuration & support & designing & implementing resilience
for business systems & processes for a wide range of clients, micro SMEs to multi-national enterprises.
I have driven operational excellence in terms of designing, deploying, maintaining, and supporting standardized
information systems and processes to meet business needs as well as to guarantee resilience, reliability, agility,
and security of information systems and processes. I also have experience in vendor management to support the
provision of IT services as per defined service level agreements.
Experience
Technical Architect
Mizani Technologies
Jan 2023 to date
Lead solution architect and implementation engineer for cloud-based, hybrid and onsite solutions,
Microsoft 365 solutions, backup & resiliency solutions, virtualization, DevOps and network solutions.
Senior Associate Network Engineer
Dimension Data
Dec 2020 - Sep 2022 (1 year 10 months)
Technical contact for the design proposal, solution architecture, implementation, and support for
business recovery site and data center operations.
Provided 1st, 2nd, and 3rd-level end-user support within the organization as well as for external
clients supporting MS Windows, MacOS, and Linux users with Microsoft Office 365 suite support, MS
Exchange, Azure AD administration, systems backup and resilience, server configuration and support,
virtualization support (VMWare vSphere), and MIS/DM systems support and administration. Also
provided network, CRM, collaboration, and audio-visual systems support and configuration.
Technology Support Engineer
Dimension Data
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Feb 2020 - Dec 2020 (11 months)
Provided 2nd and 3rd-level end-user support within the organization as well as for external clients
supporting MS Windows, MacOS, and Linux users with Microsoft Office 365 suite support, MS
Exchange, Azure administration, systems backup & and resilience, server configuration and support,
virtualization support (VMWare vSphere), and MIS/DM systems support and administration. Also
provided network, CRM, collaboration, and audio-visual systems support.
Systems Support Administrator
Internet Solutions Kenya
May 2017 - Feb 2020 (2 years 10 months)
Acts as the first line of support for all company staff concerning all IT issues. Responsible for
configuring and maintaining all IT hardware as well as software deployed by the company including, MS
Office, Exchange, Office 365, MS Exchange, IP telephony systems, Data Center maintenance, server
configuration and maintenance, Wi-Fi configuration, maintenance and support, LAN configuration,
troubleshooting and maintenance, teleconferencing support, PC/laptop troubleshooting, and
maintenance works.
Data Annotator
CloudFactory
Feb 2017 - Apr 2017 (3 months)
Data annotator for AI/LLM development.
Education
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor of Science - BS, Mathematics and Computer Science
May 2011 - Aug 2016
Licenses & Certifications
Aviatrix Certified Engineer - Multi-Cloud Network Associate Course - Aviatrix
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Cloudpath 5.1 SE and Partner Assessment Accreditation - RUCKUS Networks
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Aviatrix Certified Engineer - Multi-Cloud Network Associate - Aviatrix
Issued Feb 2021 - Expires Feb 2024
Microsoft Certified: Azure Fundamentals - Microsoft
AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
Issued Apr 2021 - Expires Apr 2024
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Technical Sales: The Role of the Sales Engineer - LinkedIn
Solution Sales - LinkedIn
AWS Certified Solutions Architect – Associate - Amazon Web Services (AWS)
Issued Aug 2021 - Expires Aug 2024
IBM Cloud Technical Advocate Foundations - IBM
Goethe-Zertifikat C1 - Goethe-Institut e.V.
1475-C-
IBM Cloud Technical Advocate Concepts - IBM
Skills
Data Annotation • Microsoft Exchange • Infrastructure as a Service (IaaS) • Platform as a Service (PAAS)
• Software as a Service (SaaS) • VMware vCenter • OS Virtualization • Remote User Support •
Remote Infrastructure Management • Hybrid Cloud
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