Collins Otaru

OTARU COLLINS AKEREJOLA 34 Akpakpava Benin City, Edo State.-, Ph: -, - Professional Summary: CAREER OBJECTIVES AND ASSESSMENT: Seeking a fulfilling position as IT Engineer and support of all IT needs that offers growth opportunities and allows me to utilize my leadership skills and experience. Skills Microsoft Office Good communication skills both oral and written; Excellent interpersonal skills; Great Customer Service; Ability to multi-task; Ability to work both individually and as part of a team; Excellent ability to solve almost any Desktop-related issue problem; Ability to create, implement and maintain an online End User Support service for Desktop users. Exceptional high level of telephone Etiquette Experience: IT Operations Engineer Nov 2015 - Current Smile Communications Ltd: Lagos, Nigeria. Procurement and Installation of employee laptops and desktops Install and perform repairs of hardware, software, and peripheral equipment, following design or installation specifications. Maintains Inventory List with locations being deployed to all IT devices purchased and distributed regionally by documenting hardware and software details. Work in-line with LINE MANAGER on weekly reports and quarterly Budgeting. Evaluates vendor-supplied IT Devices by studying user objectives; testing software compatibility with existing hardware. Processes and monitor warranty support policy on all regional IT devices. Performing and ensuring proper installation of licensed operating systems, and appropriate software. Installs and configures client VPN application for all staff. Supports all other regional IT Departments in Nigeria and works remotely on staff system at critical moments. Resolve technical problems with Local Area Networks (LAN), Network Printer related issues, and other system related issues. Respond to IT related queries either in person, remotely or via mail. Manage internal applications for departmental deployment. Maximizes use of hardware and software by training end users Maintains system capability by testing computer components. IT Support Engineer Jul 2009 – Nov 2015 Computer Warehouse Group Plc Lekki Lagos, Nigeria System installation and management. Printers/peripherals installation and management. Operating system installation, troubleshooting and management. Third party applications installation and management. IT Help desk rendering end user support. Setting up new user’s account and profiles and dealing with password issues. Troubleshooting system and network problems, diagnosing and solving hardware and software faults. Monitor and maintain computer system and networks. Provide periodic accurate reporting and analysis on all IT incidents and service requests. IP address deployment for workstations and call centre application. Call Centre software troubleshooting and management (Tabs, Scan Talk) Providing support for Desktop applications, Operating system, Outlook, etc.) Windows 7 and Exchange 2010 Deployment planning Create and maintain system documentation Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues. Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment Maintain software and hardware inventory records. Train and coach users regarding effective use of computer software and hardware. Working with vendors and other desktop and user application support to ensure smooth running of the IT department. Implement and maintain the standards of platform production assets inventory and vendor coordination. Provide first and second line technical support to Avaya, Tabs, and other call center applications. Resolving first line and second line incidence regarding network and connectivity issues. Service Desk Analyst: June 2008 – Jul 2009 TURNER TECHNOLOGIES: Ikeja Lagos, Nigeria. Managing the escalation, logging, and monitoring of incidents and requests for service that require support/resolution by the various resolver teams within the IT in accordance with agreed SLAs. Ensuring customer satisfaction through continuous service improvement in first-line incident Organized incident classification for the unit to enable accurate logging and reporting of incidents Customized reports for each resolution unit to alert them of pending calls on the service desk tool which helped reduce the call queue by about 23% Suggested the unit took on certain tasks from various resolver units to enable us to attend to users effectively, which improved our SLA by about 10% EDUCATIONS/PROFESSIONAL CERTIFICATIONS: Information Technology Infrastructure Library (ITILv3) 2012 Windows 7 Configuration MCTP 2012 Window Server 2008, Active Directory 2012 Windows Server 2008 Network Infrastructure Configuration 2012 Cisco Certified Network Associate 640-802 (CCNA) 2010 Cisco Certified Internetworking Expert CCIE Written 2010 National Youth Service Corps (NYSC) Exemption Certificate 2008 Higher National Diploma, Computer Science (Upper Credit) Nov, 2007 Yaba College of Technology: Lagos, Nigeria National Diploma, Computer Science, (Upper Credit) Jan, 2003 Yaba College of Technology: Lagos, Nigeria West African Senior School Certificate Examination 2000 Government Secondary School, Kwakwachi. Kano, Nigeria First School Leaving Certificate 1996 Personal Information: Nationality: Nigeria State of origin: Edo State. Sex: Male Marital Status: Single Skype Id: collins.otaru12 LinkedIn Id: www.linkedin.com/in/collins-otaru-akerejola-8a559418 REFERENCES: Available Upon Request.