Collins Obiri

COLLINS OBIRI PROFILE Proactive IT Support Professional with 3+ years of experience providing Level 1 and Level 2 technical support in healthcare environments. Skilled in Microsoft 365 administration, Active Directory management, ticket-driven incident resolution, and troubleshooting Windows systems and enterprise applications. Strong communicator with a customer-focused mindset, adept at documenting procedures, managing assets, and supporting remote and on-site teams. TECHNICAL SKILLS AND STRENGTHS ● Microsoft 365 (O365) administration and support ● Windows 10 / Windows 11 Troubleshooting ● Active Directory User Administration ● L1/L2 Ticket-Based Support (Internal tools) ● IT Documentation & Record Keeping ● Remote Support Tools (AnyDesk, TeamViewer) ● LAN/WLAN Troubleshooting ● Basic Networking (TCP/IP, DNS, DHCP) ● Hardware Installation & Maintenance ● Onboarding & Offboarding Support ● Incident Logging & Escalation ● Clear Communication EXPERIENCE Koforidua Clinic Ltd Ghana IT Support Lead 2025 – Present ● Provided L1/L2 desktop and technical support across multiple departments, resolving hardware, software, and network issues efficiently. ● Managed Active Directory accounts, permissions, and password resets. ● Coordinated onboarding/offboarding processes and workstation setup. ● Maintained accurate IT asset inventory and incident documentation. ● Managed Microsoft 365 services including Exchange Online, Teams, OneDrive, and Azure AD user accounts. Ghana Health Service – Eastern Regional Hospital IT Executive (Contract) ● Delivered desktop and infrastructure support across hospital departments. ● Installed operating systems and essential software for staff. ● Maintained technical documentation and asset registers. Ghana 2024 – 2025 Ghana Health Service IT Systems & Network Support (National Service)  Provided first-line IT support and ticket-based incident resolution.  Assisted with network troubleshooting and system maintenance.  Supported internal teams with user account management and operational IT tasks. Ghana 2023 – 2024 EDUCATION & QUALIFICATION Koforidua Technical University HND – Computer Networking Obiri Yeboah Senior High School General Arts LANGUAGES English (Fluent) -