Collins O Ogallo

COLLINS OCHIENG OGALLO Mobile-,- Email:-OBJECTIVE Experienced I.T Specialist seeking a position to utilize my well-honed I.T skills. CAREER SUMMARY A well rounded I.T professional with over ten years’ experience. Key specialization in IP networks VoIP (WAN and carrier-grade setups), server platforms and virtualization, call centers, broadband and baseband technologies, computer hardware, and software. A hardworking team player with a passion for research to keep abreast of the latest technological advancement in the industry. EXPERIENCE February 2016 – To Date. Upwork Freelancer. I work on short term projects on I.T Architecture design and Support, Website optimization (SEO), article writing, and product search optimization on platforms such as Amazon, eBay, etc. As a freelancer, my success is based on a successful bid for projects, and also timely execution on the projects won. I have completed projects on the areas mentioned above. April 2013 – To January 2015 Liquid Telecom Kenya. Senior Voice Engineer: I.T Department. Created a platform for voice termination and origination for international calls to enable the local Telecommunication companies to route international calls efficiently and cheaply. I was the Technical lead in pre-sales negotiation and also in charge of technical design for the whole process. Setting up of internal telephony on the internal virtual platform, including database so that we a robust and redundant system. With the carrier-class soft switch in place, this greatly improved the reliability for internal office telephony to incorporate the VOIP setup, which enabled the company to be able to communicate with other branches and regional offices of Eastern Africa. All these offices were just an extension away. This significantly enhanced communication and also lowered the cost of communication. This was to be expanded to all Liquid Telecom offices in Africa and beyond. I was the technical lead on VOIP projects between Liquid Telecom U.K and any clients within Eastern Africa. April 2011 - To March 2013Kenya Data Networks Team Leader –IP/ SDH and International SDH backbone Network. Oversee day to day running of IP/SDH network, IP/ SDH network ring closures, and international SDH network integration and troubleshooting. I was in charge of a team of 8 people located in different regions of Kenya. Some of the notable achievements were: - 1. Over 150 buildings in major towns on the IP/MPLS network and also ring closures to improve network availability and redundancy. 2. Delivery of Airtel 3G project for the whole country as stipulated on the SLA. 3. 2STM1s SEACOM connections for Wananchi online with a total expected billing of USD 17,000 plus VAT in billing every month September 2009 to April 2011 Kenya Data Networks Technical Manager Contact Centre Solutions Built-up a robust hosted Genesys contact center solution running on Dell/VMware infrastructure. The solution had a voice, email, and chat capability for call centers. The database was set up on the Oracle platform. Due to the sensitive nature of the service to be offered, all measures were taken to ensure 99.999% availability. Such measures included hosting the infrastructure in a Datacenter where power availability was assured. I also did the redundancy design in terms of client connections back to the servers. It included making sure that client connection had several redundant routes on the fiber network in case of ring failures. Virtualization was key in the system to enable service recreation and backup. The Genesys contact center infrastructure was also redundant and hot-swappable in- case of system or hardware failure. Some of the notable achievements included:- 1. Setup up a demo suite for clients, which required very minimal client investment to demo the system. 2. Successful integration for KDN contact center on VoIP and email interaction from clients. 3. Did successful demo with a few clients such as Madison Insurance and Davis and Shirltiff June 2008 to August 2009 Kenya Data Networks Technical Manager, Voice Department In this role, I was in charge of deploying VoIP Infrastructure, i.e., Izzytalk soft switch. It had a billing/database platform, E1 gateways for client connections, and Telco interconnects. My other roles were to ensure daily health checks and security for the systems and also design client solutions to the VoIP infrastructure. Some of the achievements were:- 1. Interconnect on SS7 to Telkom Kenya for call routing to other networks. 2. Interconnect on SIP with several international voice providers to achieve least-cost routing to our clients. 3. Migration from KDN analog PABX to VoIP. It made KDN regional offices within Kenya and other countries such as Uganda, Tanzania DRC, and Rwanda to be reachable from extensions saving the company immensely on telephone costs. The regional offices also enjoyed calling Kenyan lines as if they were in Kenya. 4. I also made clients connections on the Izzytalk service, some of the clients included:- 5. Brookside diaries, Engen (Izzytalk E1, VSO (Izzytalk E1), Centum Investment (Izzytalk E1), Dyer and Blair (Izzytalk E1), several individual users 6. I was significantly involved in the Izzytalk website development. Especially on setting up the client recharge tab and call shop. December 2006 to April 2008 Kenya Data Networks Technical Manager/ Project Assistant (Africa Digital Network DRC.) August 8, 2005, to November 2006 Kenya Data Networks I was in charge of setting up Network Operations Centre, Microwave base stations in DRC, ADN Internet Gateway and client integrations. As a project assistant, I was to facilitate pre-sales solutions, handle billing queries and disputes These were some of the achievements:- Setup of A.D.N N.O.C. It included setting up Network Management Stations (NMS) for the Microwave network such as Walknet for walkair BTS and Alvarista for VL BTS. I also identified qualified personnel to man the NOC. Setup of billing template on Microsoft Excel to help the finance team to raise invoices and client billing. Various upgrades on the Internet Gateway as per client requirements. Did various BTS setup for VL and Walk air BTS in Kinshasa (four BTS) Bas Congo region (Mwanda, Matadi and Luanda) Katanga Region (Lubumbashi (two BTS) Kusumbalesa VL BTS Likasi VL BTS Some of the clients I did for WAN design and connected to the microwave network are as follows:- 1. Raw Bank (HQ and 4 branches in Kinshasa and Bas Congo regions. 2. Ecobank (HQ and seven sites in Kinshasa.) Plus 3. DR site setup and redundancy configuration. 4. Bank Congolaise (HQ, 21 Western Union Branches 5. Kinshasa. Seven in Bas Congo and 10 in Katanga.) 6. BCDC Bank (HQ and more than 30 Western union Branches in DRC) 7. Soficom (10 branches in DRC) 8. I also did several Zain E1s to client PABXs on the ADN microwave. 9. Total revenue increased from USD 50,000 to USD 200,000 per month. August 8 2005 to November 2006 Kenya Data Networks Integration Engineer. Client WAN and LAN network design and also integrations. Daily client network support. Sep 2001 – Jan 2004 FASONS BUSINESS SYSTEMS Stationed at Housing Finance Network Support / Computer Technician Network support: administrative level & technical level at the Head Office and branches Experience in using special banking software; Banking Plus and Teller for bank users. Hardware and software support. Troubleshooting and Maintenance. EDUCATION Self-paced training Cisco Certified Network Professional. 1996 – 2000 PANJAB UNIVERSITY Bachelor of Science ( Computer Science) - EASTLEIGH HIGH SCHOOL Certificate of Secondary Education - C.G.H.U PRIMARY SCHOOL Certificate of Primary Education SEMINARS AND TRAINING Customer care and communication skills Alcatel Training 1. Alcatel 7750 Service Router 2. Alcatel 7450 Switching technology 3. Alcatel 7330 FTTN 4. Alcatel 7302 ISAM VSAT Field Engineering Training Genesys Contact Centre setup and management. Acme Packet Session Border controller training. Radware AppDirector Training. Kenya Airways Fire Marshal Training INTERESTS Technology, traveling, reading, and watching and playing soccer. SPECIAL SKILLS Experience in carrying out repair and maintenance of electronic and electrical appliances. Defensive driving skills with 12 years of driving all over Kenya. I have a valid BCE driving license. REFEREES John Ndivo Liquid Telecoms Head of I.T P.O Box-, NBI Tel:- Joel Muigai Liquid Telecoms Head of Business Development P.O Box-, NBI Tel:- Julius Kamotho, East Africa Breweries Limited, Product Manager (Tusker) Tel:-