Collins Efeizomor

Collins Chukwumerem Efeizomor Airport View Estate, Asaba, Delta State, Nigeria Email:-| Phone: (+234)- Professional Summary Customer-focused professional with over three years of experience delivering exceptional service in retail and hospitality environments. Familiar with CRM tools such as HubSpot and Salesforce, with a proven ability to quickly learn and adapt new technologies to enhance customer interactions. Known for effective communication, empathy, and problem-solving skills, ensuring a seamless customer experience. Adept at handling high-pressure situations, multitasking, and managing time efficiently to meet organizational goals. Professional Experience Customer Service Representative Retaila Clothing Store (Online & Offline) | January 2021 – November 2023 • • • • Provided personalized assistance to customers, addressing inquiries, processing orders, and resolving complaints to maintain high satisfaction levels. Strengthened customer retention by fostering positive relationships through active listening and proactive support. Consistently met key performance metrics, including response time and issue resolution rates. Maintained detailed and accurate records of customer interactions to support team collaboration. Customer Service Assistant Hotel Management | June 2020 – December 2020 • • • Delivered excellent guest service by managing reservations, facilitating smooth checkins/check-outs, and addressing complaints professionally. Coordinated with internal teams to address special requests and ensure an optimal guest experience. Developed organizational and time-management skills in a fast-paced hospitality environment. Certifications • • Customer Service Relationship Management – Ace Coterie Holdings User Experience Design – Interaction Design Foundation (IxDF) Skills • • • • • Technical Skills: Familiar with CRM platforms such as HubSpot and Salesforce for managing customer interactions effectively. Customer Service: Conflict resolution, active listening, personalized support, and complaint management. Soft Skills: Communication, empathy, adaptability, time management, and teamwork. Tools: Microsoft Office Suite (Word, Excel, PowerPoint). Languages: Fluent in English. Education Bachelor of Science in Biochemistry Delta State University, Abraka, Delta State, Nigeria | 2021 Class: Second Class Lower References Available upon request.