Collice Loving

COLLICE MARIE LOVING Las Vegas. NV |- |- QUALIFICATION SUMMARY “23+ Years of Experience in Delivering Quality Customer Service, Productive Operations, and Client Support.” Resourceful and detail-focused professional with extensive experience in customer experience, guest relations, and support operations across high-volume environments. Skilled in managing multi-channel guest inquiries, including email, chat, phone, and 3rd-party platforms, while applying empathy and accuracy to resolve escalated issues. Experienced in collaborating with cross-functional teams in operations, food and beverage, and leadership to identify trends, troubleshoot service disruptions, and deliver immediate solutions. Strong ability to maintain precise account management and documentation. Recognized for balancing analytical insight with compassionate communication, quickly identifying anomalies in service trends and adapting workflows to support customer satisfaction and loyalty. Adept at real-time problem resolution, quality assurance, and process adherence. CORE SKILLS Customer Experience Management | Multi-Channel Communication | Complaint Resolution | Quality Assurance & Control Inventory Management | Hospitality & Guest Services | Escalation Handling | Relationship Building | Event & Front-Desk Operations Process Improvement & Compliance | Training & Staff Development | Safety & Risk Management | Inventory Auditing & Control PROFESSIONAL EXPERIENCE ARTE MUSEUM – Las Vegas, NV DEC 2024 - PRESENT Operations Team Member Deliver a safe and memorable visitor experience by welcoming and greeting guests, including VIPs and large groups, providing exhibition information, and answering questions about packages and services. Oversee Tea Bar operations by taking orders, assigning tables, preparing and serving beverages, managing daily inventory, and upholding hygiene and cleanliness standards. • Coordinated front-desk and customer service operations across reception, ticketing, checking, rounding, the MD Gift Shop, and the Tea Bar/Café through active-duty rotation. • Managed reception functions, including crowd control in lobbies and entrances, providing exhibit descriptions and precautions, assisting with ticket purchases, and maintaining stroller/wheelchair rental lists. • Handled ticketing operations by verifying ticket validity, confirming eligibility for discounts, and managing VIP invitation tickets. • Conducted rounding duties to monitor exhibition zones, ensuring mapping, warping, and focusing of content were in good condition, while reporting and resolving technical or material issues with relevant teams. • Supervised MD Gift Shop operations, including product display, purchase guidance, inventory management, warehouse transfers, and conducting quarterly inventory audits. TARGET - Troy, MIOCT 2022 - DEC 2022 Overnight Inbound (Stocking) Applied comprehensive knowledge of store tools, products, and services to assist Guests with accurate information, improving overall shopping experiences and aligning support with business and Guest needs. Analyzed sales patterns to anticipate workload demands, prioritize tasks effectively, and adapt daily responsibilities to fluctuating business flow. • Reviewed promotional signage and monitored planogram compliance across all merchandise categories to uphold accurate and consistent store presentation. • Carried out weekly price adjustments, managed backstock activities, and validated inventory accuracy for inbound shipments. • Structured departmental layouts and coordinated team activities via 2-way radio communication for efficient operations. • Utilized handheld scanners to track stock levels, update system records, and maintain precise inventory reporting. • Followed established processes with strong attention to detail, monitoring personal progress under shifting priorities. THE GUIDANCE CENTER – Southgate, MIFEB 2022 - SEP 2022 Certified Peer Recovery Navigator (Remote/Hybrid) Represented the recovery program in diverse public settings, demonstrating professionalism and compassion across a broad range of circumstances. Delivered attentive client support through active listening and interpersonal communication skills, consistently meeting individual needs. • Modeled long-term sobriety as a Peer Recovery Coach, building trust and demonstrating sustainable recovery. • Supported individuals with substance use disorders by encouraging mental stability and positive lifestyle changes. • Connected clients and families to community resources while leading workshops, support groups, and recovery activities. BATTELLE (FEMA CONTRACT) - Austin, TX / Birmingham, AL / Columbia, SC / Stony Brook, NYMAR 2020 – NOV 2020 Decontamination Technician Operated daily in full sterile protective gear to decontaminate PPE, upholding federal regulations, company directives, and evolving Standard Operating Procedures (SOPs). Assisted the Site Manager as Inventory Management Assistant by tracking operational resources, documenting stock flow, and maintaining site readiness. • Supported FEMA’s national COVID-19 emergency response by sterilizing and returning N95 masks in a 24/7 operation, safeguarding frontline essential workers and healthcare providers across multiple U.S. sites, including Hawaii. • Participated in daily team briefings to integrate procedural updates, while continuously self-educating on new federal and organizational guidelines to maintain high-performance standards. • Served as Safety Officer by promoting safe work practices, briefing teams on CDC workplace regulations, monitoring hydration compliance, and recording fever checks to reduce COVID-19 risk. • Built and maintained professional relationships with local healthcare providers and frontline workers by offering quality assurance, strengthening commitment bonds, and supporting site management communications. THE SALVATION ARMY FAMILY STORE - St. Clair Shores, MI2019 – 2020 Quality Control Processor/Auditor (Warehouse) Executed a wide range of duties, including sorting clothes and various items for sale. Managed the donations of clothing and various items for distribution on the stores' sales floor. Performed warehouse functions on a daily basis, involving streamlining warehouse operations, reducing costs and errors, and attaining a higher perfect production rate. • Invariably monitored the quality control of items and the production operations process that ensure customers receive products free from defects and other met requirements. CROWN PLAZA HOTEL - Atlanta, GA2017 – 2018 Banquet Server/Bartender Organized banquet events, made food and beverages/arrangements, served healthy party foods for guests, and arranged banquets. Served more than 500 guests at a time, prepared beverages for guests, cleaned up after events, and closed out food displays. • Directed bar operations to complete all tasks on time, while providing excellent customer service to attain customer satisfaction. WYNN/ENCORE RESORT - Las Vegas, NV2016 – 2017 Inventory Security Coordinator / Auditor Directed inventory control operations by checking and tracking raw materials, including wine, beer, liquor, and food items, while receiving and processing paperwork for departmental updates, deletions, and counts. Recorded material quantities, codes, and other data on proper forms, then communicated updates to employees across departments to support productivity, morale, and commitment. Executed complex inventory tasks under the guidance of the Inventory Control Manager and Lead Specialist, applying precision to meet operational standards. • Identified order problems, including providing the latest order status, also published action item lists, and took corrective actions to resolve the root cause of variances for 18 service bars between 3 Club Venues. • Acknowledged for monitoring bartender services for selling between 75-300 beverage products/bottle services for the entertainment venue events associated with both hotel properties (Wynn, Encore), Day Clubs, and Night Club/Lounges. • Carried out root cause analysis for identifying any monetary discrepancies and an approach for correspondence. • Coordinated product planning and preparation for property-wide distribution, maintaining real-time communication through two-way radios to align team activities. T-MOBILE ARENA - Las Vegas, NV 2016 – 2017 Premium Guest Services Representative Supported premium guests in suites, clubs, and hospitality areas by fulfilling requests and ensuring smooth, high-quality service. Partnered with security to maintain access control and loss prevention while efficiently managing ticketing, guest complaints, and service programs. Assisted guests with disabilities, providing wheelchair escorts and maintaining detailed safety and service logs. • Operated elevators and managed access control to ensure only ticketed guests entered authorized levels. • Resolved guest concerns with professionalism, delivering calm and effective solutions to maintain satisfaction. • Welcomed and assisted guests with compassion and respect while fostering a safe, positive service environment. EARLIER EXPERIENCE Air Cargo Screener/Cargo Warehouse Security; Covenant Aviation Security LLC. - Atlanta, GA (2015) Air Freight Operations Agent; Southwest Airlines Co. - Newark, NJ Jun (2009 – Oct 2012) Flight Operations Agent/Dispatch Coordinator; Southwest Airlines Co. - Philadelphia INTL Airport (Jul 2006 – Jun 2009) Customer Service/Ticketing Agent; Southwest Airlines Co. - Oakland International Airport (Apr 2002 – Jul 2006) EDUCATION & CREDENTIALS Associate of Arts, Business Management/Online Courses, Westwood College, Northlake, GA Certified Cargo Screening Program (CCSP) | All-Cargo International Screening Program (ACISP) | Trained in Food Handler Safety Training Certification Programs | Trained in Alcohol Awareness Training Certification Classes Technical Proficiencies: Microsoft Word, Excel, Access, PowerPoint, Outlook | Typing Skills: 45 wpm Professional Affiliations: Member of National Society of Leadership and Success, Sigma Alpha Pi (2014 – Present)