Collete Ifeanaejelu

Collete Ifeanaejelu Registered Nurse | Medical Virtual Assistant PROFESSIONAL SUMMARY Detail-oriented Registered Nurse and Medical Virtual Assistant with over 2 years of combined clinical and healthcare administrative experience supporting providers in fast-paced medical environments. Experienced in patient communication, appointment scheduling, insurance verification, EHR documentation and HIPAA-compliant remote support for U.S. based healthcare workflows. Proficient in managing electronic medical records, coordinating care, handling billing and insurance inquiries and ensuring seamless patient management. Strong written and spoken English skills with a high level of professionalism, discretion and attention to detail. EDUCATION Diploma in Nursing, Registered Nurse (RN) College of Nursing Sciences, Our Lady of Lourdes Hospital Complex Completed a Diploma in Nursing and obtained Registered Nurse (RN) licensure. Gained practical experience in patient care, clinical procedures, and healthcare documentation. • 11/2022 – 11/2025 Ihiala, Anambra state, Nigeria • SKILLS • Healthcare Administrative Support • Appointment Scheduling and Calendar Management • Electronic Health Records (EHR) Management (TherapyNotes and OptiMantra; adaptable to other systems) • Insurance Verification and Prior Authorization • Medical Billing Support and Claims Follow-Up • Patient Communication and follow-ups (Phone, Email, Chat) • Clinical Documentation and Medical Transcription • HIPAA Compliance and Patient Data Confidentiality • Microsoft Office Suite (Word, Excel, Outlook) • Google Workspace (Docs, Sheets, Calendar, Gmail) • Knowledge of U.S. Healthcare Workflows & Medical Terminology TOOLS TherapyNotes OptiMantra Calendly Hubspot Zendesk Asana Trello Notion Monday.com⁠ Slack Zoom Google meet RingCentral Dialpad Canva Microsoft Office Suite (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Calendar, Gmail) • • • • • • • • • • • • • • • • • PROFESSIONAL EXPERIENCE Medical Virtual Assistant Intern The MedVA Launchpad Provide administrative and clerical support to healthcare providers in U.S. based healthcare settings. Schedule and manage patient appointments, send reminders and coordinate follow-ups. Organize and update patient records in EHR systems (TherapyNotes & OptiMantra). Handle patient communications professionally via phone and email, ensuring accurate and timely responses. Perform insurance eligibility verification and assist with prior authorization processes. Support billing workflows, including documentation review and claim follow-up processes. Transcribe medical notes and ensure accurate clinical documentation. Maintain strict HIPAA compliance and confidentiality in all patient interactions. Collaborate with healthcare teams to improve operational efficiency and workflow accuracy. 01/2026 – Present Remote • • • • • • • • • Orthopedic Care National Orthopedic Hospital, Enugu, Enugu state, Nigeria Assisted in the care of patients with eye, ear, nose, and throat conditions, supported outpatient and ward services, monitored vital signs, provided basic nursing care, and ensured accurate patient documentation. 06/2025 – 07/2025 Enugu, Enugu state, Nigeria Eye, Ear, Nose and Throat (EENT) Nnamdi Azikiwe University Teaching Hospital, Nnewi, Anambra state, Nigeria; Provided nursing care to orthopedic patients, assisted with mobility support and wound care, monitored vital signs, and maintained accurate patient documentation while collaborating with the healthcare team. 04/2025 – 05/2025 Nnewi, Anambra state, Nigeria Medical-Surgical Federal Medical Center, Onitsha, Anambra state, Nigeria Provided nursing care in medical and surgical settings, assisted with procedures, observed surgical operations, monitored vital signs, supported patient recovery, and documented care accurately. 01/2025 – 02/2025 Onitsha, Anambra state, Nigeria Obstetrics & Gynaecology Federal Medical Center, Onitsha, Anambra state, Nigeria Provided nursing care in obstetrics and gynecology, assisted with antenatal care, labor and delivery support, family planning services, monitored patients, and maintained accurate documentation. 08/2024 – 09/2024 Onitsha, Anambra state, Nigeria Psychiatric Care Federal Neuropsychiatric Hospital, Enugu, Enugu state, Nigeria Supported the care of psychiatric patients through close monitoring of patient behavior, therapeutic communication, assistance with medications, and accurate clinical documentation. 06/2024 – 06/2024 Enugu, Enugu state, Nigeria Clinicals Joint Hospital Ozubulu, Anambra state, Nigeria Rotated through Out-Patient Department (OPD), female ward, surgical theater, and maternity ward, delivered patient-centered care, assisted with procedures, monitored vital signs, supported patient recovery, and maintained accurate clinical documentation across multiple specialties. Community Health Primary Health Center, Eziani, Ihiala, Anambra state, Nigeria Participated in community health services at the primary health center, assessed patients, provided maternal and child health care, educated the community on health practices, and documented patient information accurately. 01/2024 – 02/2024 Ozubulu, Anambra state, Nigeria 07/2023 – 07/2023 Eziani, Ihiala, Anambra state, Nigeria Clinicals (Maternity) Our Lady of Lourdes Hospital Complex, Ihiala, Anambra state, Nigeria Assisted in maternity care, monitored pregnant and postnatal patients, supported labor and delivery, provided patient education, and maintained accurate clinical documentation. 05/2023 – 06/2023 Ihiala, Anambra state, Nigeria CERTIFICATES Diploma in Nursing, Registered Nurse (RN) License - Nursing and Midwifery Council of Nigeria Feb 2026. Utilization Review Certificate of Completion - Elevify (Jan 2026) Medical Virtual Assistance Certificate of Completion - The MEDVA Launchpad (Feb 2026) HIPAA Training certificates of completion HIPAATRAINING.US Jan 2026 Credential ID HIPAA- Virtual Assistance Certificate of Completion - Kadima (Feb 2026) American Medical Association Jan 2026 • • PROJECTS Perceived factors influencing the academic performance of students in the College of Nursing Sciences, Ihiala, Anambra state, Nigeria. Final Year Nursing Research / Applied Study Conducted a research project on Perceived factors influencing the academic performance of students in the College of Nursing Sciences, Ihiala, Anambra state, Nigeria, including data collection, analysis, and presentation of findings, developing critical thinking, research methodology skills, and evidence-based practice understanding. 08/2025 – 11/2025