Colleen LePera

Colleen LePera People oriented with 10 years experience in the automotive industry. Highly skilled in customer service and building relationships with clients. Friendly and outgoing with excellent listening skills. Meet and exceed goals based on previous year's performance. EXPERIENCE DeBoer’s Auto, Hamburg, NJ — Manager/Service Advisor July 2009 - PRESENT ● Assist customers with all their automotive needs. ● Advise customers about their vehicle maintenance and repairs. ● Prepare estimates, work orders, and invoices. ● Maintain detailed records of all customers and their various ● CONTACT INFO 113 Seminole Rd Lafayette, NJ-- CERTIFICATIONS ASE Certification - C1 Automobile Service Consultant SKILLS vehicles. Google Suite Consult with technicians about customers vehicles and the Microsoft O repairs or maintenance needed. ce Customer Service ● Manage and oversee the shops workflow and scheduling. ● Fill out daily, weekly, monthly, quarterly, and yearly reports. ● Keep track of important KPIs. ● Attend and contribute to weekly, quarterly, and yearly meetings. ● Maintain relationships with our vendors. Multitasking ● Work with the technicians to perform inventory levels and costs. ● Provide input on marketing strategies and materials as well as Communication assisting with blog writing and research. Teamwork Positive attitude Attention to detail Adaptability EDUCATION Writing and editing Research Ramapo College of New Jersey, Mahwah, NJ — Bachelor’s of Social Work January 2012 - January 2014 Data Entry Dependability Graduated with a Bachelor’s of Science in Social Work with Problem Solving concentrations in Psychology and Gerontology. HubSpot Sussex County Community College, Newton, NJ — Associate’s in Human Services September 2009 - December 2011 Graduated with an Associate’s of Science in Human Services with a concentration in Community Care. ShopWare Identifix PartsTech