Colette Murphy

 Colette Murphy Graduated in Fashion Buying and Merchandising at The University of Manchester in 2019. Key strengths: Confident communicator across all levels. Resilient and a team player. Commercial awareness. Strong computer literacy, written and numerical ability. Attention to detail and highly organized. Proficient in using Microsoft word, Outlook, Excel and PowerPoint. Education The University of Manchester: 2:1 Fashion Buying and Merchandising BSc (2016 – 2019). Modules studied Include: Buying Strategy, Garment Production Technology, Buying Communication, Fashion Product Development & Fashion Business and Analysis. Sheffield University: English Literature 1 Year (2010 – 2011). Loreto Grammar School, Altrincham: A-level’s (2009): English Literature A, History A, Theology A. GCSE’s (2007): 1 A*, 4 A, 4 B, 1 C. Employment History (Temporary) HR Associate, ERM, 04th November 2024- 24th January 2025 New starter process, ensuring approximately 10 new starters per week are processed: including inputting employee details into Workday HRIS system, processing right to work checks, putting together contract and offer letters and sending the comms email to managers, IT and payroll once all employee and signed documentation received and updating the HR Tracker. Processing leavers within 24-48 hours of receiving resignation, moving employee file to ‘leavers’ folder and adding details to HR Tracker. Dealing with general HR queries using the ‘Manage Engine’ ticketing system, such as holiday entitlement queries, flexible working requests, employee transfers and promotions as well as sickness/absence, holiday requests and maternity. Liaising with employees and new starters to resolve issues efficiently over Microsoft Teams and Outlook email, escalating any issues where relevant and identifying and passing on queries proactively to the relevant departments such as: IT, payroll, benefits teams, HR advisory team. Proactively including payroll in communication regards any payroll impacting information such as: leavers, transfers, MATB1 forms. Ad hoc tasks pertaining to large amounts of data, for example; line manager and team migration and retrieving unsecure employee data from SharePoint and saving to personnel files. HR Advisor, DWF, 1st July – 12th September 2024 Advising Managers and employees regarding company policy, procedures, and employment laws e.g. sickness/absence process, termination of employment, contract changes and leave types. Processing new starters and leavers. Managing and dealing with HR queries using ‘Manage Engine’ ticketing system, allocating tickets across the team, checking these 2 to 3 times per hour and pulling reports. Updating personnel data, setting up new starters, uploading sick notes, maternity documents and administering flexible working requests using ‘HiBob’. Liaising with employees and new starters to resolve issues efficiently over Microsoft Teams calls. Dealing with notifications of pregnancy, maternity and paternity queries and processing MATB1 forms. Communicating with other departments and managers to resolve issues efficiently. Other transactional HR activities such as: updating holidays and updating contracts. HR Assistant, Bridgewater Finance Group, 22nd November 2023 -Present Advising Managers regarding company policy, procedures, and employment laws e.g. the AWOL procedure, disciplinaries, termination of employment, contract changes and absence management. Processing new starters proactively, as well as processing leavers and updating payroll. Mentoring and training new starters within the HR department. Holding investigations and producing investigation reports following receipt of investigation requests from management. Attending, presenting and note taking during disciplinary procedures for matters including poor performance, DPA breaches, attendance, and lateness. Managing the absence telephone line and reporting these to line managers as well as Senior management daily. Performing a daily absence reconciliation via the ‘Monday Board’ database to ensure all sickness records are up to date, for example chasing up fit notes and passing fit to payroll immediately upon receipt. Managing the HR inbox regularly and attending to all employee queries. Setting up new starters, booking and cancelling employee holidays via the staff holiday “BW Portal.” Performing employee workstation assessments. Dealing with the maternity and paternity matters. Administering changes of contracts, such as salary, promotions, and changes in hours. Filing return to works, probation reviews and monthly 1-to1’s; updating personnel data where relevant. Managing the AWOL procedure. Holding regular meetings with the Recruitment team and Managers to discuss business requirements. (Temporary) HR Coordinator, Urban Bubble, 26th July -27th September • Inputting all new employee details via People HR, ensuring accuracy for instance: when calculating holiday allowances using the company grading matrix, liaising with recruitment team to verify details such as: employee shift patterns. • Updating various Excel Trackers efficiently and accurately, such as: confirming completion of right to work checks and reference checks as well as new starter and leaver details. • Managing the group HR Inbox hourly; categorizing, allocating and responding to emails accordingly. • Responsible for administering the leaver process for all employees and non-starters. • Preparing information in advance of payroll deadlines, for example: chasing and uploading all new starter P45 and HMRC checklists to the monthly shared payroll folder. • Performing right to work checks and imposter checks via the Experian checking system. • Diarizing, updating, and removing employees from the company Medicash healthcare scheme. (Resigned) HR Administrator, World Duty Free, 5th April-30th June Accountable for inputting all new starter details for the north region, approximately 150 new starters per month. Observing and assisting with staff inductions. Vigilance when checking new employee contracts, offer letters, New Starter Forms, right to work and onboarding information, querying any issues immediately with management resource bank and payroll departments. Meeting payroll deadlines, ensuring all new starters due to start before and after payroll cut off are set up on the HR system ‘Dufry Connect’ and payroll information emailed to payroll in advance of employee start dates. Checking payroll links emails daily, amending employee information and escalating any problems where necessary. Updating the employee induction hours Excel tracker and sending to payroll monthly, as well filing sickness, absence, file notes and return to works via an excel tracker and into employee e-files. Sending intranet ‘Beekeeper’ links and welcome emails to new starters in an accurate and efficient manner. (Maternity Cover) Recruitment Administrator, Mitie, 19th October 2022-March Holding weekly interviews for cleaning and front of house maintenance staff, for three airport terminals. Checking right to work details and ensuring Security Interview Forms are completed accurately and to Airport requirements by new employees. Following strict criteria when referencing new and existing staff. E.g., ensuring any gaps in employment of over 28 days are gap referenced. Managing and renewing staff parking contracts, making cost-effective decisions. Completing a weekly missing shift report using Workplace Plus system and submitting monthly to the payroll team before payroll cut off. Dealing with employee pay queries and discrepancies, arranging BACS and CHAPS payments where appropriate. Performing daily pay reconciliations using Workplace Plus for a FOH team of around 40 members of staff by a 10am daily. Checking, approving and disputing timesheets for cleaning staff on all terminals against rostered hours, communicating efficiently with recruitment agencies regarding any discrepancies. Raising purchase orders efficiently and accurately. (Temporary) HR Administrator, Vita Group, 4th April 2022 – 29th September: Processing new starters, checking right to work documentation, Offer Letter Requests and verifying DBS checks for numerous sites, covering the 3 brands: ‘Affinity Living’, ‘Vita Student’ and ‘City Suites/Embankment Kitchen’. Internal Recruitment of staff for 22 luxury student apartment buildings, including: Customer Service Assistants, Night Porters, Technicians, Supervisors, Assistant Managers and Housekeepers. Reviewing CV’s, conducting telephone interviews and shortlisting candidates from Team Tailor, Indeed and CV Library. Writing offer letters and employment contracts using the appropriate wording and letterheads, uploading all employee documents to People HR and setting up new starters. Placing DBS checks and using the employee checking service. Requesting It logins for new starters and putting new starter details into Rota-Cloud to ensure the correct information for payroll purposes. Dealing with contract changes, including changes in role, promotions, fixed term to permanent and changes in hours. Processing resignations; sending out exit interviews and resignation acceptance letters. Requesting and providing employee references. Efficiently updating spreadsheet trackers, including: ‘new starter tracker’, ‘payroll prep’, ‘zero hours’ and ‘fixed-term contracts’. Chasing new employees for payroll and new starter HMRC checklists. Dealing with sickness absences and uploading sick notes to the ‘payroll prep folder’ for payroll purposes. Checking and updating holiday information on Rota Cloud and People HR. Managing the AWOL process. Managing the new starter process for approximately 150 new starters per month. (Resigned) RPO Resourcing Consultant, Omni RMS, July 2021- March 2022: Conducting briefing calls with Hiring Managers and completing a vacancy questionnaire document regarding new roles. Advertising new roles internally for 5 days via an in-house portal ‘Appellia’ and on company careers websites for the clients, as well as via jobsites such as: Jobsite, Indeed and CV Library for 1 week. Sourcing and shortlisting candidate CV’s as per Hiring Manager requirements. Conducting screening calls and confirming candidate suitability and availability for interview. Communicating with Hiring Managers and candidates to arrange interviews. Setting up Teams interviews and emailing confirmation details to candidates. Obtaining Hiring Manager and candidate feedback post interviews. Managing the offer process and communicating with HR administrators processing contract documentation. Managing candidate onboarding with the candidate and Hiring Manager. Conducting follow up calls with candidates post-onboarding. Being responsible for managing a case load of 16-24 roles at any given time. Following GDPR regulations on all candidate calls and attaining candidate consent to hold their data in the company ‘talent bank’. Meeting quarterly sales targets of £20,000 gross profit per quarter. Organizing daily appointments via the Microsoft Outlook calendar function and using a diary. (Temporary) Merchandising Administrator, Comfy Group 29th April – 29th May 2021: Purchase order management – placing orders onto Sage and updating orders when required. Updating files with purchase order information and receiving in stock. Critical path management – updating production progress on master critical path spreadsheet and shipment dates daily and as information becomes available. Highlighting any impact to critical dates and participating in the weekly Critical Path meeting. Creating and updating the weekly stock availability spreadsheet for account managers and merchandisers – updating and highlighting any delays. Requesting Letters of credit with Accounts & emailing over to the relevant supplier. Managing shipping bookings with the freight forwarders and highlighting any issues arising from this. Processing shipping documents, receiving goods onto high seas and forwarding documents onto the freight forwarder, goods in, or merchandiser and the finance team. Chasing ex-mill dates for gold seals, red seals and test reports. (Temporary) Finance Administrator, Crisis Prevention Institute 20th October 2020- December 22nd: Creating quotes using Microsoft Dynamics Great Planes and sending payment reminders to customers via Outlook email. Facilitating the daily shipping of training materials across the UK, Europe and other locations. Creating and sending out daily invoices to customers using Great Planes. Chasing up overdue invoice payments over the phone with clients. Updating ‘Invoices for payments’ Excel spreadsheets daily. Dealing with UPS shipping issues via the telephone. Scanning and filing invoices, quotes, and returns for the finance team. (Temporary) Secretarial duties, Gatley Surfacing Civils Ltd., Altrincham, May 2020- August 2020: Involved in setting up a new business and performing secretarial duties. Organizing and attending meetings with business banking, accountants, and company directors. Attending a remote learning three-month AAT Level 2 Bookkeeping course, Xero software and Sage software courses. Creating letter templates for quotations, invoices and reminders, creation of an Excel invoicing tracker. Liaising with suppliers, insurers and accountants via telephone and email. Setting up a new company on Companies House. (Temporary) Administrative Assistant, FK Group, Altrincham, 2nd December -6th March 2020: Providing administrative assistance to a team of quantity surveyors and building estimators. Composing letters and scanning large documents. Liaising with other departments to order new office equipment. Indexing all the company paper files to be sent to archive by creating an archiving Excel database.