Coleen Maddie

With over four years of solid experience as a Branch Associate at Palawan Pawnshop, I have developed strong expertise in administrative, financial, and customer service operations. My role required exceptional attention to detail, organizational efficiency, and a high level of professionalism in handling daily branch activities. I was responsible for managing customer transactions such as money transfers, remittances, and pawn renewals while ensuring accuracy and confidentiality in every process. I also handled cash balancing, data entry, and report generation to support the branch’s operational and financial performance.

In addition to my front-line duties, I maintained well-organized records and monitored transaction reports using company systems and Google Sheets. I made sure that every data entry was accurate, properly documented, and aligned with company policies. My ability to manage multiple tasks simultaneously helped ensure the branch’s smooth daily operations and timely submission of reports.

Prior to this, I also gained experience as an Administrative Staff at Maguindanao SkyCable, where I supported office management, prepared and filed important documents, assisted in billing and collection, and helped coordinate with customers and internal departments. This role strengthened my skills in office communication, documentation, and coordination, as well as my ability to work efficiently under minimal supervision.

Throughout my career, I have developed a set of key skills that make me an asset to any organization. These include data entry, record management, cash handling, and customer service, combined with basic accounting, administrative support, and Microsoft Office or Google Workspace proficiency. I am organized, reliable, and detail-oriented, with strong communication and multitasking abilities.

In addition, I am capable of adapting to new systems and tools quickly, making me confident in transitioning to virtual or remote work environments. My experience has taught me the importance of accuracy, teamwork, and time management in achieving company goals and maintaining client satisfaction.

Overall, I bring a blend of administrative, financial, and customer service expertise that aligns perfectly with roles such as Accounting Clerk, Administrative Assistant, or Virtual Assistant. I take pride in being dependable, proactive, and professional in every task I handle — qualities that enable me to contribute effectively to any team or organization.