JoColbi Johnson
163 Macon Ave
Asheville, North Carolina--
Professional
Profile
Experience
Meticulous professional mastering organizational skills, technical skills and solving problems creatively to
create business growth and customer efficacy. Self-aware, self-driven and flexible with technology. With 10
years of customer support experience, open to entry-level telecommuting opportunities.
Overnight Manager, Planet Fitness, Durham, NC, 2019 - 2022
Planet Fitness is the nation's fastest growing fitness center franchise, catering to all fitness journeys.
• Mastered overnight cleaning position for first few months of employment and was promoted to
overnight management
• Trained several employees for cleaning and maintenance, front desk duties
• Actively sought to make protocols, paperwork, and member concerns simple, concise and easy to
resolve
Customer Service Associate, Total Wine & More, Raleigh, NC,-
Total Wine is the largest independent retailer of fine wine in the United States.
• Capitalized off of skills acquired through college education to execute merchandising, product
recommendations and inventory management.
Mohawk Valley Community College, Utica, NY
Mohawk Valley Community College is the primary provider of college education and non-credit training of
its region.
Resident Assistant,-
• Social Development (Paraprofessional) - Communicated with students on a daily basis, initiated
weekly goals and sought to foster emotional honesty among staff.
• Planned programs for residents that encouraged personal development and social awareness.
• Initiated, coordinated and executed a program that earned the attendance of the President for
the first time.
Customer Service Associate, Target Corporation, Raleigh, NC,-
Target is the second largest discount retailer in the United States, offering upscale, trend-conscious
products.
• Consolidated versatility by mastering every position including cashier, stock-person, guest
services, cart-attendant, sales floor, pharmacy and food service.
Education
Certifications
Mohawk Valley Community College,-
Associate of Applied Science in Illustration
• Created a club that sets out to be an all-inclusive group that supports individuality through
various outlets.
• Designed logos for t-shirts that were used for a program and club.
American Council on Exercise, 2019Certified Personal Trainer (CPT)
• Behavior Change Specialist
• Managing a fitness blog known as #WalkForever
