COHL MARI LOUISSE V. CABALLES
Virtual Work Experience
Green Collar Cleaning LLC
2024
(Parttime)
Social Media Manager
Developing and curating content such as posts, images,
videos, and stories that align with the company’s brand and
marketing goals.
Interacting with followers, responding to comments and
messages, and building relationships with the online
community.
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Blue Suede Hospitality Group
-Dumaguete, Philippines
Education
-
2012 to 2016
Guest Experience Specialist
Delivered exceptional customer service and ensured guest-
concerns in a timely and professional manner.
West Home Atlanta-
Accounts Receivable Associate
Collected additional revenue via Airbnb or booking
platforms by collecting fees
Tasked to reach out to recent guests to calibrate quality of
stay
Jergen Penascosa
West Home Atlanta
West Home / Guest Experience
Supervisor
Guest Experience Specialist
--
2020
Jeric Raven Asierto
2021
-
Managed guest inquiries and resolved any issues or
feedback for analysis and future reference.
Reference
-
satisfaction throughout their stay.
Maintained accurate records of guest interactions and
Language
BGComm Contact Solutions /
Training Manager
Processing payments, updating records, and handling
Helios Vacation Rentals
Expertise
Basic Mandarin
on-site staff when needed.
remotely.
Silliman University
English
complaints via phone, email, or chat, while coordinating with
reservations or scheduling through company systems
BA Mass Communication
Guest Experience
Customer Service
Customer Retention
Airbnb Management
Front Desk Representative
Managing inquiries, appointments, check-ins, and
-
Delivered exceptional customer service and ensured guest
satisfaction throughout their stay.
Managed guest inquiries and resolved any issues or
concerns in a timely and professional manner.
Collaborated with other departments to ensure seamless
coordination and delivery of services.
Maintained accurate records of guest interactions and
feedback for analysis and future reference.
COHL MARI LOUISSE V. CABALLES
Mach Recruitment Ltd
Back Office Support Team Lead
2020
Oversaw the daily operations of the back-office support
team and ensured timely completion of tasks.
2020
Managed and trained a team of support staff, providing
guidance and support as needed.
Implemented process improvements and streamlined
workflows to enhance efficiency and productivity.
Collaborated with cross-functional teams to resolve issues
and ensure seamless coordination.
Mase Global, Inc-
Executive Assistant
Direct assistance to the CEO
Managde company's contact list
Scheduled meetings and appointments
Kept track of customer records and spreadsheets
Calling leads and potential clients
Office Work Experience
BGComm Contact Solutions, Inc.
Product and Language Trainer-
Reduced process gaps by effectively training new hires on best
practices and protocols.
Completed frequent assessments of training materials,
structure and success rates in order to enhance program.
Provided additional materials to enhance training.
Developed long-term training strategies for new and existing
employees across multiple departments.
Qualfon Philippines, Inc.
Customer Service Specialist
Acted as the representative of all supply chain business-
processes.
Assisted in fulfilment of customer orders placed via email,
online and by telephone.
Maximized customer satisfaction by resolving service
issues promptly.
Assisted customers with product-related questions,
feedback and complaints.
Built rapport with customers through courteous and
professional communications.
