Clydel Crissa Lacanilao

Clydel Crissa Lacanilao VA | SOCIAL MEDIA MANAGER PERSONAL PROFILE I am an experienced social media manager seeking a full-time position in the field of social media and marketing communications as well as customer service, where I can apply my knowledge and skills for continuous improvement. CONTACT Loma De Gato, Marilao Bulacan- - https://www.linkedin.com/in/calsolutions/ live:clydllacanilao EDUCATION BS in Hospitality Management Polytechnic College of the City of Meyc. | 2017 FVA Academy Social Media In-depth Course Social Media Management and Marketing | 2021 SKILLS Exceptional communication and networking skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE SOCIAL MEDIA MANAGER NOV 2018 - OCT 2019 Worked full-time for a client that owns a variety of online stores with multiple Facebook pages that have different niches. Daily responsibilities include management of all Social Media platforms such as posting and monitoring content, engaging with followers, composing content for social media messages and advertising, and converting traffic to sales. Other tasks include answering chat and email inquiries. SOCIAL MEDIA COORDINATOR NOV 2018 - NOV 2019 Worked part-time for a client a Digital Marketing Specialist. Responsible for posting pre-scheduled announcements in the customer Facebook groups and other Admin tasks. Engaging with folks in the groups and making them feel happy: liking their posts, commenting encouraging words, replying to those who need help finding a resource, etc. CUSTOMER SUPPORT NOV 2018 - OCTOBER 2019 Phone and SMS Customer Support Responding to customers' inquiries. Handling Customer complaints, refund, replace, and personal requests. CERTICATES Clydel Crissa Lacanilao