Clyde Elton Catulong

CLYDE ELTON CATULONG TRAINING SPECIALIST I am an experienced Training Specialist who delivers new hire, progression, and enhancement training on all aspects of client projects, including soft skills & technical skills. I have over 6 years of experience in Business Process Outsourcing. The last 3 years of which have been focused on working on administrative services to help the business generate more profits. I have worked with busy executives both in-person and virtually. CONTACT Block 2 Lot 14 RPJ Village Matina Aplaya Davao City, 8000 -- EXPERIENCE CUSTOMER SERVICE AND SALES TRAINER VXI Global Holdings DV | Sept, 2018 - Present Trained and mentored over 300 new personnel hired to fulfill various roles Assisted in analyzing and assessing training EDUCATION Capitol University |- Bachelor of Science in Business Administration Major in Human Resource MOGCHS |- EXPERTISE & SKILLS Microsoft PowerPoint Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Teams Excellent Communication Skills Interpersonal Skills Problem Solving Ability Leadership Skills and development needs for organizations, departments and individuals Coordinated administrative functions necessary to deliver and document training programs. CUSTOMER SERVICE AND SALES SUPPORT VXI Global Holdings DV | Sept, 2017 - Aug, 2018 Helped large volume of customers every day with positive attitude and focus on customer satisfaction Approves all content to be posted on social media Leveraged sales expertise to promote products and capitalized on upsell opportunities Responded to customer requests for products, services and company information TECHNICAL SUPPORT VXI Global Holdings DV | Aug, 2016 - Aug, 2017 Fielded inbound phone calls to deliver support and remotely resolve service issues Used ticketing systems to manage and process support actions and requests Identified potential sales and cross-selling opportunities in course of delivery of support services CUSTOMER SERVICE AND SALES REP Sutherland Davao | Oct, 2014 - July, 2015 Handled high in-bound call volume covering a full range of customer service and sales inquiries Resolved customer disputes in a timely fashion by leveraging product knowledge Enter account information into billing system with a high degree of accuracy to execute transaction REFERENCES NAME OCCUPATION CONTACT NUMBER Shiela Sajo Training Supervisor - Trigoben Calvo Team Leader - Kendrille June Lendio Quality Analyst -