Cloyd Rcoegil E. Macenas

I have 11 years background experience working in the BPO industry. I have almost 5 years experience working as a customer care representative / technical support and account services. I always aim to achieve Client loyalty and trust by displaying honesty, timely assistance and human connection. I welcome criticisms, feedbacks and suggestions, I take them as new learnings and rooms for improvement. I am not afraid to ask help when needed. I don't limit myself with what is known or basic, I always go the extra mile in every task that I do. I have the tools to be able to work at home. I have the skills and experience to be able to work well under pressure and with less supervision. I am comfortable with working directly with clients and be able to communicate with clients on a regular basis may it through chat/text messages, emails, voice calls, conference calls or video calls.