Clowie Diane Hernan

I am a 25-year-old working mom. I have worked as a Central Processing Unit Associate for the past three years at a thrift bank in the Philippines. This has been my first job since I graduated from college.

I am responsible for releasing all approved loans, ensuring the accuracy and completeness of both pre-approval and post-release documentation. I also serve as the custodian of physical loan folders, maintaining organized and secure records. Additionally, I generate and prepare the loan insurance report, which covers all accounts released throughout the month. This report includes insurance premiums paid in cash by clients and verified by the Accounting Department. Once I have consolidated and cleaned the data, I coordinate with the Accounting Department to process the necessary premium payments to our insurance provider. Finally, I send the list of enrollees along with the proof of payment to the insurance provider to ensure successful enrollment.

This role has enhanced my proficiency in Microsoft Excel and Google Sheets, including the use of various formulas and functions, data analysis, data cleaning, and other features such as data validation and named ranges. My responsibilities also include the timely and accurate submission of credit data to credit bureaus. Beyond my core duties, I consistently provide value-added support to the operations team and branch personnel, fostering strong, collaborative working relationships.

My colleagues have described me as someone with a strong sense of initiative and reliability, consistently going above and beyond my job description to ensure tasks are completed with excellence. Whether I’m tackling unexpected challenges or stepping up to support my team, I bring a proactive mindset and dependable work ethic to every project. I’m committed to delivering high-quality results and take pride in being a valuable asset in any professional setting.

Our former department head also noted that during audit season and internal loan reviews, I provided substantial support by ensuring accurate documentation, timely responses to auditor requests, and a thorough review of loan files. He also mentioned during our performance evaluation that I am a fast learner. My attention to detail and proactive approach helped streamline processes, reduce errors, and maintain compliance with internal and external requirements.

I excel in attention to detail, adaptability, and strong communication skills. My keen eye for detail ensures that my work is accurate and thorough—especially valuable in tasks requiring precision. I quickly adapt to new systems, processes, and responsibilities, allowing me to contribute effectively even in dynamic environments. Additionally, my ability to communicate clearly and professionally enables me to collaborate well with colleagues and maintain strong working relationships across teams.