Clinton Akabike

CAREER SUMMARY ● I am an engaging and patient customer success professional with six (6) years of experience supporting and growing customer loyalty by maintaining the highest level of customer service and retention rate above company average ● ● Knowledge Management Tools like One Drive, Google Drive, and Dropbox Business Process Softwares like Trello, Monday.com, Click Up, Zapier, Trackify, Clockify, and Asana CRM Tools and Communication Integration Softwares like HubSpot, Zendesk, Intercom, Teams, Slack, and Gohighlevel End-User Devices like LogMeIn, Google Meet, Zoom, and Freshdesk Cloud Computing like Microsoft Azure; Saas, Iaas, and Paas User Interface and User Experience (UI/UX) Design Project Management & Technical Support CORE COMPETENCIES ● ● ● ● ● SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Technical support services, etc. Cloud Infrastructure Services. Team player and fast learner. Strong Reporting and Presentation Skills. Excellent written and oral communication skills. Outstanding Time Management & Leadership skills. Able to work with little or no supervision. Analytical skills. Success-driven professional with experience in customer service management, technical support, research and analysis, documentation, after-sales support, and account management. Demonstrate expertise in setting up enterprise applications and cloud systems for clients while resolving all raised customer issues. Email Handling, appointment setting, client and stakeholders interaction. Networking skills. Critical thinker Excellent team player. Maintained and built a profitable relationship with the cross-functional team and stakeholders. Result and detail-oriented. Key Success criteria. Passion for technology and customer support. Understanding of cloud vs on-premises computing. Familiarity with different cloud computing providers. Focused on delivering value at the workplace and improving work processes. Ability to delight customers, and contribute to team customer satisfaction goals. Strong ownership of customer issues. Realize personal accountability within the team. A role model in excellence in execution like full-time tracking of all labor invested following all internal processes, etc. Strong communications skills. Cross-team collaboration. ● ● ● ● ● Leadership. Ability to keep on top of personal readiness in this fast-changing environment. Handle challenging and politically charged customer situations. Fluent in spoken and written English. Effective, polished interaction with the customer to gather information quickly; explain customer responsibilities in resolving the issue; communicate next step and status, and inspire confidence. WORK EXPERIENCE DEC. 2021 TILL DATE JAND HOMES Building Tech Intern ● Supervise and manage over twenty (20) contract workers(laborers) and ensure strict compliance with the structural and architectural requirements of the construction ● Proffer possible solutions to problems that arise to ensure client and resident satisfaction by choosing quality effective solutions rather than cost-effective ● Always maintain good relationships with workers to ensure instructions are carried out as when due ● Procured quality and pocket-friendly materials used in the completion of building projects ● Learnt how to interpret structural and architectural drawings comprehensively SEPT. 2016 – SEPT. 2021 TAURUS SKINCARE Customer Support/Sales Representative ● Used available samples to showcase how a product is used to foster trust in potential buyers and negotiate sales terms. ● Communicated with customers through end-user devices and email ● Executed sales strategies to improve productivity and customer satisfaction, and promptly follow up with customer requests. ● Sold over 20 skincare products per day to customers, especially females ● Attended to clients' questions about products, prices, availability, and credit terms ● Customer onboarding. ● Worked with a team of 5 and we exceeded the sales quota for each month increasing the company’s revenue to about 7% each month. ● Collected and analysed customer data and resolved issues gathered from complaints ● Maintained a customer account information database including cancelling and updating customer accounts. ● Prepared monthly reports on customer satisfaction. PROFESSIONAL CERTIFICATIONS ● Customer Service: Call Control, Certificate of Completion, LinkedIn, 2022 ● Creating Positive Conversations with Challenging Customers, Certificate of Completion, LinkedIn, 2022 ● Customer Service: Handling Abusive Customers, Certificate of Completion, LinkedIn, 2022 ● Customer Support, Certificate of Completion, Google, 2022 ● Introduction to Data Analytics, Declaration of Completion, Skill Up by Simplilearn, 2022 ● IAB Digital Marketing & Media Foundations Certification, Grow with Google, 2022 ● Technical Support Fundamentals, Certificate of Completion, Coursera, 2022 ● Customer Service: Problem Solving and Troubleshooting, Certificate of Completion, LinkedIn, 2022 ● Foundations of User Experience, Certificate of Completion,Google, 2022 ● Inbound Certified: Methodology in Inbound, Hubspot Academy, 2022 EDUCATIONAL QUALIFICATIONS 2021 FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI (FUTO), IMO STATE Bachelor of Technology, Building Technology (in View) 2016 KINGS COLLEGE, LAGOS ISLAND, LAGOS STATE West African Senior Secondary School Certificate LEADERSHIP & AWARDS 2020 – 2021 NATIONAL ASSOCIATION OF BUILDING STUDENT FUTO CHAPTER Secretary – General ● Served as the assistant secretary-general in 2020 with great achievements like provision of ID cards for all departmental students, proper representation of the FUTO chapter at the national body ● Served as the General Secretary and achieved the following: public orientation and educational programs, provision of departmental wear, and due to our constant representation in the national body, the student's body will be hosting the next season's regional workshop INTEREST ● ● ● Reading Solving Problems Travelling and meeting people REFEREES To be provided on request