Clint Fernando
Cena
OPERATIONS MANAGER
Contact
Addres
Work Experience
03/2020-10/2022
298 Katipunan Street,
Labangon, Cebu City
Report on daily, weekly, monthly KPIs and projects to senior
leadership.
Refund management
Examines and standardizes procedures to improve efficiencies of
shipping
Focusing on successful order fulfillment and product sourcing
Phone
-
Email
08/2018-06/2020
Project Management
Operations Management
Email Marketing
Virtual Assistant
Data Entry
Social Media Manager &
Proctor - TEK | Offensive Security Certification
Proctoring
Vetting Registration
Email Support
-
Expertise
Operations Manager | uDroppy
03/2015-03/2017
Operations Manager Desk Analyst I / Technical
and Customer Care Support | Sykes Asia
Track and monitor operational KPIs. Analyze historical
performance, call volumes and operational statistics, seasonal
variations, and trends to drive improvements, efficiencies, and
cost controls.
Determine resource requirements in line with forecasted revenue,
operational and service targets, and objectives. e.g., ensuring
inbound service level targets are met through efficient staffing,
scheduling, daily monitoring, and forecasting of call volumes and
resource requirements.
Answering customer inquiries through Phone/Email/Chat.
Performs remote sessions with the customer to fix system issues
remotely.
Education
Community Manager
Customer Success Manager
Client Success Manager
University of Cebu
Bachelor of Arts in Information Technology
Saint Paul Seminary Foundation
AB Philosophy
