Clint Cristopher Corsino

Dedicated Virtual Assistant with over five years of experience in the BPO industry, specializing in customer sales, service, and technical support. Skilled in managing client relationships, troubleshooting telecom services, and streamlining administrative tasks. Adept at using a wide range of tools and platforms to enhance productivity, communication, and customer satisfaction.

Core Skills

• Customer Sales & Service

• Lead Generation & Cold Calling

• Appointment Scheduling

• Order Processing & Billing Management

• Technical Troubleshooting & Support

• Ticketing & Workflow Management

• Schedule Management

• Communication & Collaboration Tools

Professional Experience

Technical Support Representative: Comcast

Handled lead generation, cold calling, and appointment scheduling for U.S. clients.

Processed sales for Xfinity Mobile, managed order entries, and scheduled technical appointments.

Delivered exceptional customer service by empathizing with clients and building trust, fostering long-term relationships.

Utilized troubleshooting tools for telecom services to resolve technical issues efficiently.

Applied Avaya for phone communications and CSG/ACSR billing tools to address client billing concerns.

Leveraged Salesforce and Salesforce Einstein for troubleshooting, ticketing, and workflow management.

Used NICE WFM tool to monitor and manage schedules effectively.

Tools & Platforms

Communication: Zoom, Microsoft Teams, Skype, WhatsApp, Telegram, Messenger, Google Meet

Productivity: Gmail, Google Docs, Google Calendar, Microsoft Word, Microsoft Excel

Telecom Tools: Avaya, CSG/ACSR Billing Systems, Troubleshooting Tools

CRM & Ticketing: Salesforce, Salesforce Einstein

Workforce Management: NICE WFM

Strengths

Strong ability to empathize with clients and build trust.

Skilled in multitasking and managing high-volume client interactions.

Proficient in both technical troubleshooting and administrative support.

Experienced in collaborating across diverse communication platforms.

Reliable, organized, and adaptable in fast-paced environments.

Career Objective

To leverage my technical expertise, customer service background, and administrative skills as a Virtual Assistant, providing reliable support that enhances productivity, strengthens client relationships, and contributes to organizational success.