Clifford Ubod

CLIFFORD YONZON UBOD Purok Nangka 2, Brgy. Panadtaran, San Fernando, 6018 Cebu, Philippines Mobile #:- E-mail add:- EDUCATIONAL BACKGROUND Elementary: De La Salle Andres Soriano Memorial College Secondary: Pototan National Comprehensive HS, Pototan, Iloilo City College : University of San Carlos- Talamban Campus Bachelor of Science in Information Communication Technology QUALIFICATIONS ● ● ● ● ● Active listening skills Highly motivated and can work effectively with less supervision Enable to determine the root of a problem and quickly find an effective solution Interpersonal and Communication skills Performed a creative thinking on Data analysis. RELATED EXPERIENCE ALORICA INC. ▶ Technical Support Representative 2022 ● ● ● ● Skyrise 1, Apas, Lahug, Cebu City November 30, 2021- December 4, Process customer’s billings Resolving network issues Installing and configuring mobile applications Troubleshoot customer’s complaints ▶ Content Moderator December 5, 2022- April 5, 2024 ● Monitor & respond social media and online forums to maintain brand reputation & customer satisfaction. ● Collaborate with cross-functional team to develop and implement content policies and procedures. ● Identify and escalate potential safety or security risk to appropriate Teams. ● Conduct quality assurance checks on moderation decision. TECH-MAHINDRA VCUSTOMER ▶ Associate Customer Support ● ● ● ● Geonzon St. IT Park., Cebu City March 05, 2021- August 18, 2021 Process client’s billings Placing an order Handling customer complaints Assist product inquiries CEBU TRIP RENT-A-CAR FF.Cruz, North Reclamation Area, Mandaue City ▶ Tourist Driver October 2018- December 23, 2020 ● Pick-up and drop-off of Local and International clients. ● Assist clients on their respective tours. ● In charge for the shuttle services in a BPO companies CHARACTER REFERENCES Mr. Jonathan Polo Team Manager Alorica Inc. Apas, Lahug, Cebu City Contact #:- Ms. Dhexie Marrie Macapobre Quality Analyst Alorica Inc. Apas, Lahug, Cebu City Contact#:- Mr. Al Jandi Suarez Content Moderator Alorica Inc. Apas, Lahug, Cebu City Contact #:-