Clifford Clint E. Far

CLIFFORD CLINT FAR Email:-Phone: - Address: 11 Horshoe Drive, Park Avenue, Brgy. Wilfredo Aquino, J.P. Laurel, Bajada, Davao City Location: Davao City, Davao Region, Philippines Work Experience 1.) SM Mart, Inc. | Davao City Davao Region Philippines IT Associate June 2018 - Present Work Description: • Server Monitoring (Both Virtual Machine and Host Server). • Store Server Maintenance. • Point-of-Sales machines support. • Workstations support including peripherals. • WAN and LAN monitoring and first level support • Recording tickets in Manage Engine 2.) January 15, 2018 to March 12, 2018 (Seasonal account) EXL Service Philippines Customer Service Representative Work Description:  Handles American Express Serve Card for Tax Refund. 3.) November 6, 2017 to January 8, 2018 24/7 Philippines Customer Service Representative Work Description:  Handles AT&T billing issues.  Handles DirecTV Now issues.  Order Track.  Handles AT&T Plan concerns. 4.) February 29, 2016 to November 10, 2016 Technical Support Representative ( Android TV and smartphone Support) VXI Global Holdings Inc. SM Cyberzone 2, Jupiter St. And Zodiac St. Corner Buendia Ave., Makati City Work Description: · · Handles android phone/TV issues through email/chat/phone/social media support. Handles the attendance of the employees on my shift schedule. 5.) November 12, 2012 to April 15, 2014 Technical Support Representative Convergys Phils. Incorporated Asiatown IT Park, Lahug Cebu City Work Description: · · · Handles Comcast Cable issues. Process appointment for Comcast Cable customers (Truck Roll) Restores the customer’s disconnected account after paying past due balance (softdisconnected accounts only). Experience gained: · · · Able to handle team pressure in resolving Comcast cable issues. Able to hit or sometimes exceed team targets. Able to learn how to pacify irate customers. Education 1.) CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY | Cebu City Central Visayas Philippines Electronics Engineering , Bachelor of Science June 1998 – Oct.2006 B.S. Electronics Engineering 2.) Technical Education And Skills Development Authority | Davao City Davao Region Philippines Micro Computer Hardware Servicing (NC-II) , Vocational Mar.2008 - May.2008 Micro Computer Hardware Servicing (NC-II) Custom Section REFERENCES: 1. Romeo Delosa Team Member Timhortons Fort Mcmurray, Canada-. Engr. Eric Reville PETC LEAR Wiring Product Engineering-. Chamel Lyndon Sumabat Raton-Mailin Marketing Department- SUMMARY RELEVANT SKILLS: ▪ PC Networking ▪ PC and Peripherals Troubleshooting ▪ Quality Customer Service ▪ Remote Support using VPN, VNC, and Team Viewer ▪ Basic Active Directory ▪ Knowledge in Windows Server ▪ Helpdesk Support ▪ Calendly