Clifford Amarado

Clifford L. Amarado 281 P Quindo St Suba Bayawan City Negros Oriental--Skype ID:- OBJECTIVE: To seek employment utilizing my skills and abilities in the field that I have chosen. PERSONAL INFORMATION Date of birth: April 20, 1988 Place of birth: Cebu City Civil Status: Married Nationality: Filipino Religion: Roman Catholic Height: 5’11” Weight: 61 Kgs Sex: Male Language Spoken: English, Filipino, Cebuano, Ilonggo EDUCATIONAL BACKGROUND Tertiary Secondary Primary Salazar Colleges of Science and Institute of Technology Cebu City Bachelor of Science in Information Technology Don Vicente Rama Memorial National High School Cebu City- Punta Princesa Elementary School Cebu City- WORK EXPERIENCES: ResolvedCX • • • • • Oct 30, 2024 – April 18, 2025 Handled customer email inquiries Answered inbound calls Offered upgrade to members Retention Track orders and process reshipments ResolvedCX • • • • • Firstleaf TNM and Fellow Nov 9, 2020 – Jun 14, 2024 Handled customer email inquiries Processed refunds Processed replacements Assisted customer’s concerns about client’s products Processed gift cards and discounts Team Manager Ads With Purpose Apr 20, 2018 – August 31, 2020 Future Brands Apr 4, 2016 – Mar 31, 2018 • Email support • Handle escalated tickets Coaching and staffing tasks Product Researcher Tasks: • • • • • • Product research to be sold on Amazon Update daily sheet for winning products Filing reports for products’ profit and ROI Website research depending on on-demand items Update weekly sheet for products found (all info) Update monthly tracker Team Lead Convergys Jan 09, 2013 – Mar 18, 2016 Tasks: • Handle a technical team for Intuit Payroll inbound calls. • Do coaching for non-performers on a daily basis to improve their stats. • Do coaching for performers commending them for their job-well done and encourage them to continue performing. • Monthly review and provide report to Team Manager every month. • Handle supervisor calls if needed. • Do admin work for clients based in US and provide action plans to improve stats for the department as a whole. Sales Representative Tasks: • • • • Aegis Jan 10, 2010 – Dec 19, 2012 Handle inbound calls for callers based in United States of America. Assisted callers in finding the best hotel reservation that fit their needs. Offer flight and hotel packages to have them save more than booking it separately. Do floor walk once a week to assist teammates with their questions or clarifications with the process. *** All positions held are on graveyard shifts. CHARACTER REFERENCES: Rod Walter Tecson Team Lead AEGIS- Hannah Jaleco Manager EXL Service- Jemimah Nacita Manager Convergys-