CLEOFORD MATA
EXECUTIVE SUMMARY
5+ years of being a customer
service representative handling
phone, internet, cable , debit and
credit card in some of the leading
BPO companies in the Philippines.
8+ months of home based jobs
handling different projects as
follows:
Cryptocurrency
Quickbooks
Software Engineering
Executive Assistant
Retention
Project Manager
Customer Service
Administrative Staff
I pride myself on providing the
highest quality of work and
professionalism with every project
or work I'm assigned to.
I think outside of the box, take
pride in everything I do and work
hard to execute with quality. I'm
savvy, creative, take initiative and
understand how to solve problems.
I know how to build and manage
teams.
CONTACT INFORMATION
Cell : -
Email :-
CAREER SUMMARY
Customer Service Representative
Convergys Philippines (April 2013 - February 2016)
- Technical Support Representative
- Troubleshooting and activating Internet modem, cable box and phone
Debit Card Fraud Specialist
JP Morgan Chase & Co. (December 2016 - August 2018)
- Detecting fraudulent transactions and fraudsters
- Filing a dispute
- Assisting Customers in activating their debit card
- Basic debit card account inquiries
Credit Card Specialist
Synchrony Global Philippines (August 2018 - November 2018)
- Handling Walmart and Sam's Club credit card
- Pre-application process
- Approving customer's application
- Basic credit card inquiries
Virtual Assistant (August 2018- April 2019)
- Creating eligible charts for CryptoCurrency
- Filing clients bank transactions using Quickbooks
- Executive Assistant
- Software Engineer creating system design and sales proposal for a couple of
solar companies namely; Zoi Solar, PowerSol USA and Empire Solar. Making
sure to place the solar panels and inverters in the right place where it will
directly hit the sun and to make a sales proposal that will have a 80% to 100%
offset using Aurora Solar Software.
- Project Manager handling and building a team of appointment setters by
making sure that quality of work is top priority. Creating and managing the
companies Payroll and Expense Tracker. Downloading and generating leads.
- Taking inbound calls for a sales company
- Administrative Staff handling booking sites, creating brochure and logo using
Canva. Calling potential clients in China and United Kingdom.
Previous Education
University of the Visayas Danao Campus
S.Y 2012 - 2013
Bachelor of Science in Information Technology
