Cleofe Poliquit
Poblacion, Opol Misamis Oriental, Philippines
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Skype name: leo_lang03 Email:-
Young and articulate individual with demonstrated experience working in customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in account management, transaction processing and problem resolution.
Education
Mindanao University of Science and Technology
2013Bachelors in Arts and Science of Technology Communication Management
Philippine Call Center Institute
2013Completed short course in effective customer service skills
Professional Background
Qualfon, Cebu PhilippinesJuly-October 2013
Tech Support for prepaid telecommunications company (Tracfone and Safelink) based in the USA.
Convergys, PhNovember-December 2013 – 2014
Tier 2 Customer Support for Sprint, a post-paid telecommunications based in the USA.
ACADSOC Lmt (home-based)December 2015-March 2016
Home-based online teacher for Chinese community
Gallant Capital Markets (FOREX Broker)March 2016-March 2017
Remote Customer Service Representative (LiveChat and Email)
Key Skills
Customer Service (Phone, LiveChat and Email)
Account Management
Transaction processing
Dispute Resolution
Account Reconciliations
Sales negotiations
Problem-solving
Email Handling
Soft Skills
Trainable with new applications/platforms
Technical Skills
Microsoft Word
Microsoft Excel
Outlook
Zendesk
Personal Attributes
Excellent verbal and written communications skills (English)
Flexible, able to adapt to abrupt changes in the business that needs be implemented upon receipt of information
Committed and dedicated
Active-listener
Team player
