Cleo Joe I. Flores

Cleo Joe I. Flores Purok 5 239 Dela Torre Extension, Barangay 5, Baler, Aurora Philippines-- Education Centro Escolar University 2005 -2010 Bachelor of Science in Hotel and Restaurant Management Key Skills Leadership Skills Ability to plan, organize and prioritize work Ability to make decisions and solve problems Excellent written and oral communication skills in English Proficient in using computer applications and software Ability to multi-task Works well under pressure Flexibility/ Adaptability A motivated starter who always takes initiatives with minimal supervision Ability to accept and learn from criticism Strong commitment to deliver exemplary service and/or output Willing to learn from superiors as well as co-workers Customer Service Work Experience Ayala Land Sales, Inc. Position: Property Specialist (Ayala Land Premier) January 2018 to January 2019 Look for qualified clients through various methods such as saturation, cold calling, manning, networking, referrals and activities Sell Ayala Land Premier projects to qualified clients Ensure customer service during and after the sale by updating the client regarding the project such as price increases and construction updates Review and study all available projects and ensure that you are updated with all the current price increase and availability Book closed sales within the prescribed time to avoid incurring any penalty or sanction ePerformax Contact Centers Position: Travel Navigator (Upside) March 2017 to December 2017 Handle incoming customer requests by providing travel support to domestic and international business customers with a focus on satisfying the customer’s immediate needs and anticipating future issues to avoid customer inconvenience. Deliver superior customer service experience by providing personalized interaction. Update and maintain customer accounts. Process flight upgrades and up sell other products and/or services by providing detailed information. HCL Technologies Philippines Inc. Position: Customer Service Executive (Office Depot) November 2014 – March 2017 Provide excellent customer service support to customers by ensuring that all requests are properly addressed. Ensure the safety of the customer’s account by conducting account verification and process online and over-the-phone purchases. Up sell other products to the customer by providing details or by offering promos or discounts. Convergys Philippines Position: Customer Service Associate (Direct TV) January 2014 to August 2014 Deliver outstanding customer service by providing assistance about TV programming and billing information. General account management of the member. Ensure that the customer know the details of their bill and provide clarification if needed to every charges that the customer have on their billing statement. Upgrade customers’ subscription upon request and up sell other channels that the company can offer. Teleperformance Position: Customer Service Associate (Hawaiian Airlines) January 2013 to December 2013 Process booking reservations and in-flight purchases or upgrades. Check flight availability and prepares itinerary and other flight add-ons. General account management. Reference Upon Request